Revenue Cycle Services Vendor Manager

iRhythm Technologies, Inc.

9d•$83,000 - $108,000•Remote

About The Position

Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: iRhythm is currently seeking an experienced Revenue Cycle Services Vendor Manager who will report to the Senior Manager of RCS Optimization. The objective of this role is to serve as the primary point of vendor management of one or more outsourced billing and patient hub vendor(s). Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

Requirements

You are an experienced Vendor Manager with:
Knowledge of Revenue Cycle Front End (Patient Access) and/or Revenue Cycle Back End (Billing and Collections)
Ability to effectively resolve vendor disputes through effective mediation resulting in win-win outcomes for both parties
Strong analytical skills to monitor and review vendors’ financial and operational performance
Strong ability to quickly and accurately assess vendor proposals and contractual details
Able to deliver clear and effective communication with work partners, patients, customers, and vendors
Ability to translate complex topics into simple digestible content to be presented to senior leadership.
Strong relationship and interpersonal skills to be applied in working across iRhythm and with vendors across the entire contract life cycle, in both physical and virtual settings
Strong attention to detail with proven time management and organizational skills
Ability to maintain secure work area conforming to HIPAA guidelines
Comfort and capability to utilize various communication tools
Ability to maintain consistent work presence and be available for daily check-in’s with managers and/or team leads
Demonstrated ability to deliver positively on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
Ability to produce high-quality, high volume work by leveraging self-motivation and initiative
High school diploma (or similar certification)

Nice To Haves

Bachelor’s degree in business or healthcare-related field or relevant experience in healthcare vendor management
2-3 years of experience in vendor management within healthcare
Experience driving results through vendor management and holding multiple vendors accountable to performance goals
Experience with new vendor onboarding and integration
Experience in healthcare industry
Knowledge of vendor performance metrics and effective application in vendor assessment and contract negotiations

Responsibilities

Developing effective relationships with vendors and acting as the liaison between vendors and cross-functional iRhythm staff, including but not limited to Finance, Legal, Payer Relations and Information Technology
Serving as the point of accountability for escalation and arbitration of vendor-related issues
Developing key performance indicators (KPIs) and clear performance targets in partnership with RCM staff
Analyzing vendor performance data to monitor and evaluate the effectiveness of vendor adherence to clear performance targets
Onboarding and integrating new vendors into existing processes and relationships
Identifying areas of opportunity with current vendors and working with RCM Management to implement process improvement projects with vendors
Identifying the risk for critical issues and contractual failures and proposing possible interventions
Maintaining and reporting on vendor operational metrics, including delivery, reliability, quality, and accuracy of estimates and invoices
Participating in vendor selection, including the development of key selection criteria
Provide feedback to Sr. Manager and Legal during contracting process and through contract to highlight during renegotiations.
Monitoring Service Level Agreements (SLAs) against contract terms for vendors
Maintaining knowledge of specialized and complex product and service offerings and sourcing strategies that align with business strategies to ensure the best possible performance and outcomes
Create and maintain invoicing and budgeting in collaboration with vendor coordinator.
Communicating iRhythm’s needs, expectations, and performance standards to vendors
Informing vendors on organizational developments that might affect systems development, configuration, or operating platforms