Revenue Cycle Program Manager – Performance Improvement

UHS•Tredyffrin Township, PA

About The Position

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com The Corporate Business Office is seeking a dynamic and talented Revenue Cycle Program Manager – Performance Improvement. As a Revenue Cycle Program Manager, you’ll be responsible for assessing current revenue cycle processes and workflows; identifying areas for efficiency and effectiveness enhancements, collaborating with teams (e.g., registration, billing, charging, coding, collections, and denials management) to streamline processes, reduce and recover denials, and optimize cash flow; and analyzing and monitoring revenue cycle metrics to identify trends, variances, and opportunities for improvement. Revenue Cycle Program Managers are experts in the subject matter and possess a comprehensive understanding of Revenue Cycle operations. Program Managers operate independently to analyzes accounts receivable and ensure maximization of net revenue realization, stable cash collections, avoidance of denials and measured reduction to bad debt. Program Managers act as liaisons between central billing offices, facilities, and other stakeholders.

Requirements

A Revenue Cycle Program Manager should have a minimum of 8-10 years of relevant experience and a Bachelor's degree in business, finance, healthcare administration, health information management, or similar.
A Program Manager should have demonstrated experience working in a patient accounting system, coordinating diverse stakeholders, improving Revenue Cycle operations, and utilizing pattern analytics and industry best practices to enhance systems and operations.
A qualified candidate should have strong professional written and verbal communication skills, proficiencies in Microsoft Office tools (e.g., Word, Excel, etc.), and the ability to meet deadlines and multitask.

Nice To Haves

A highly qualified candidate will have experience managing various Revenue Cycle operations, including billing and collections teams supporting multiple inpatient facilities.
Significant Revenue Cycle experience (i.e., 5+ years in addition to the minimum) might be accepted in lieu of certain college education requirements.

Responsibilities

Leads efforts to maximize compliant revenue capture and cash collections through process mapping, account sampling, data review, and applying best practices, focusing on efforts related to payer reporting, workflow optimization, denials management, AR trending, productivity and quality management, and more
Performs project management activities to facilitate improvement initiatives from planning to implementation including the development of project plans, the scheduling and leading of meetings, coordination of communications and risk escalation, and presentation to senior leaders
Analyzes current business processes through observation, data collection, and regular review of key performance metrics (KPIs) and reports to help identify bottlenecks and inefficiencies
Supports the development of executive-level KPIs and dashboards
Provide guidance, coaching, and mentorship to junior team members
Performs all other duties as assigned/required