Revenue Cycle Operations Manager (Remote)

Proliance Surgeons•Seattle, WA

1d•Remote

About The Position

At Proliance Surgeons our patients come from all walks of life — and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered. We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers. Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. Be Part of Who We Are! Position Summary The Revenue Cycle Operations Manager (Remote) is responsible for overseeing the daily operations of the Cash Posting, Credit Resolution, and Contract Discrepancy teams. This role ensures accuracy, compliance, and timely resolution of issues that impact revenue flow and overall financial performance. The Revenue Cycle Operations Manager reports to Proliance Surgeon’s Revenue Cycle Director, and works directly with the Central Services Office, Care Centers and ASCs to provide oversight and feedback to ensure their continued success in revenue cycle management.

Requirements

Bachelor’s degree in business or healthcare administration or relevant experience in lieu of degree
3 + Leadership or supervisory experience including managing teams and oversight of revenue cycle operations is required
Specific experience with revenue cycle functions such as charge capture, billing, CDM (charge description master), contract management, posting and reconciliation is frequently listed.
Experience with healthcare regulatory and reimbursement environments (Medicare, Medicaid, managed care payers) is often emphasizedWorking experience of medical office and ambulatory surgery center practice setting in the area of billing and collections.
Working understanding of payer reimbursement methodologies, contractual adjustments, and denial behavior.
Proficiency with EHR/PM systems and posting modules; ability to navigate financial transactions, batches, and reconciliation reports.
Advanced Excel skills, including pivot tables, lookups, reconciliation tools, and performance tracking.
Ability to interpret payer contracts and identify discrepancies between expected and actual reimbursement.
Skill in developing and analyzing financial and operational reports to identify trends, gaps, and improvement opportunities.
Capability to create and refine standard operating procedures, ensuring consistency and clarity across teams.
Strong organizational and time-management skills, with the ability to prioritize high-volume, deadline-driven work.
Ability to troubleshoot complex posting, refund, or contract variance issues, and guide teams through resolution.
Superior customer service skills
You will be required to provide your own internet
You will be required to maintain your own quiet workspace
The teammate is required to sit for long periods of time. Use of telephone and Computer is required.
Manual dexterity required for use of computer keyboard.
Requires working under stressful conditions or working irregular hours.

Responsibilities

Provide leadership and operational oversight for the Cash Posting, Credit Resolution, and Contract Discrepancy teams, ensuring seamless collaboration and efficient day-to-day performance.
Monitor the accuracy and timeliness of all cash posting, credit resolution, and contract discrepancy activities.
Identify opportunities to improve processes within each team, promoting workflow efficiency and alignment with organizational and industry best practices.
Ensure all functions comply with state, federal, and payer guidelines, with particular focus on cash posting, credit handling, and contract discrepancy management.
Conduct routine audits to confirm adherence to established policies and procedures. Oversee reconciliation efforts, including cash deposits, credit balances, and contract variance reviews.
Lead recruitment, onboarding, training, and ongoing development of staff within each managed team. Provide coaching, performance evaluations, and foster a culture of growth and continuous improvement.
Prepare and present routine performance reports to the Revenue Cycle Director and Vice President, summarizing key metrics, trends, and recommended improvements.
Serve as the primary escalation point for complex issues within the managed teams. Collaborate with finance, billing, and other departments to resolve cross-functional challenges impacting revenue.
Assist in the development, review, and enhancement of departmental policies and procedures that pertain to cash posting, credit resolution, and contract discrepancy workflows.
Oversee the investigation and resolution of payer contract variances, ensuring timely reporting and correction of discrepancies.
Ensure Supervisors and Leads meet performance expectations and execute their responsibilities effectively. Provide mentorship and support to strengthen leadership skills and drive team success.