Revenue Cycle Office Assistant - On Site

Impact Advisors

2d • Onsite

About The Position

Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com Job Overview Impact Advisors is seeking a dynamic and motivated Office Assistant. The Office Assistant for PIH will be responsible for supporting general office operations including coordination with the mailrooms, printers and supply closet. This position offers a unique opportunity to contribute to client success while making a meaningful impact on the healthcare industry. This role requires full-time and on-site reporting into the office based in Whittier, CA.

Requirements

• High School Diploma or GED required, Associate’s or Bachelor’s degree in health information management or related field preferred.
• Basic understanding of healthcare revenue cycle
• Strong attention to detail
• Ability to follow structured processes and workflows
• Experience with appeals and denials resolution
• Ability to use Microsoft Office tools (Outlook, Word, Excel, perhaps Powerpoint)
• Ability to build strong relationships at all levels of the organization and provide exemplary customer service.
• Ability to listen effectively, as well as strong communication skills.
• Must always demonstrate professionalism.
• Ability to sit, stand and walk for extended periods of time.

Responsibilities

• Ability to review / add notes to accounts in Vispa (workflow solution); high level use / review of key fields on account screen, not a detailed review)
• Monitor and restock mailing and printing supplies as needed.
• Assist with special projects, audits, or process improvements related to printing, mailing, or administrative workflows.
• Collaborate with AR, billing, and business office teams to meet deadlines and service‑level expectations.
• Uploading, attaching, and retaining documentation within billing systems for audit and follow‑up purposes
• Administrative duties also include managing medical records tied to billing and appeals.
• Requesting, downloading, and organizing medical records needed for claims or appeals
• Ensuring records are properly labeled and attached to the correct account
• Tracking receipt of paper medical records and coordinating next steps
• Ensuring records are stored electronically and paper copies are handled securely
• Coordinating return or shredding of records once no longer needed

Benefits

• For salaried positions, this role may also be eligible for an annual performance bonus.
• Additional benefits and perks may also be available, depending on the position and employment terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED