Revenue Cycle Medical Billing Patient Advocate Call Center

Global Medical Response • West Plains, MO

120d • $17 • Remote

About The Position

The Revenue Cycle Medical Billing - Self-Pay - Patient Advocate Call Team is responsible for ensuring proper documentation for accurate patient billing along with providing empathetic and professional customer service in an active call center environment. This position is bonus eligible and offers a training schedule from Monday to Friday, 8am to 5pm Central. The work schedule is from Tuesday to Saturday, 8 hours a day, totaling 40 hours a week.

Requirements

• A minimum of one (1) year working in a call center environment
• Minimum of one (1) year of customer service experience
• Ability to work independently or as an active member of a team
• Must possess empathic and professional written and verbal communication skills
• Knowledge and experience of computers and related technology, at an intermediate level

Nice To Haves

• Healthcare/Revenue Cycle billing experience
• Knowledge of health care billing compliance regulations (basic)
• Knowledge and understanding of payor Explanation of Benefit (basic)
• Collections experience
• Sales experience
• Excellent internal and external customer service skills

Responsibilities

• Take inbound calls assisting customers with billing inquiries
• Make outbound calls to validate active insurance coverage
• Collect outstanding balances
• Assist customers with Compassionate Care applications
• Document billing activity accurately
• Float into all areas of patient billing activity
• Calculate numbers, correct entries, and post to records
• Gather data, compile information, and prepare reports
• Use independent judgment to manage and impart confidential information
• Prepare routine administrative work
• Maintain records

Benefits

• Comprehensive benefit options
• Equal Opportunity Employer
• Support for veterans
• Reasonable accommodations for individuals with a disability

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED