Revenue Cycle Medical Billing Claim Status Patient Engagement - Medicaid/Workers' Compensation

GLOBAL MEDICAL RESPONSE•West Plains, MO

29d•$18•Remote

About The Position

The Revenue Cycle Medical Billing Claim Status Patient Engagement position for the Medicaid and Workers' Comp team resolves coordination of benefits and additional information requests from the payor by engaging the patient/guarantor to supply the required information to the payor in a timely manner.

Requirements

Must be fluent in English
Minimum three (3) years of experience in healthcare/revenue cycle billing environment
Minimum of one (1) year in a call center environment
Above average knowledge of various Medicaid and Worker's Compensation payor billing guidelines
Ability to interpret remittance advice notices/explanation of benefits
Knowledge and experience of computers and related technology, at an intermediate level
Ability to define and identify problems, collect data, establish facts, and draw valid conclusions
Ability to respond to inquiries or complaints from customers in a positive and productive manner
Ability to calculate numbers, correct entries, and post to records
Ability to gather data, compile information, and prepare reports
Ability to use independent judgment and to manage and impart confidential information
Ability to prepare routine administration
High school diploma
GED
Or significant, relevant work experience

Nice To Haves

Experience with post bill follow up for Medicaid and Workers' Compensation payors
Proficient in Word, Excel, Office 365

Responsibilities

Conducts online and phone follow-up on open coordination of benefits and additional information requests for Medicaid and Worker's Compensation classified payors.
Handles inbound/outbound call center calls for payors and patients/guarantors.
Conducts conference calls with the patient/guarantor and payor to resolve delayed claims.

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