Revenue Cycle Manager/Director

Intune Physical Therapy • Brentwood, TN

8d • Onsite

About The Position

At Intune, we build deeply personalized physical therapy experiences. As a family business, we launched Intune with the core belief that physical therapy should be personal: a personal plan of care tailored to each individual’s goals and circumstances, and an outstanding patient experience based on personal and lasting relationships. We believe that by prioritizing the individual and committing to their long-term and full-body healing, we can make a profound and lasting impact on our patients and our communities. Our parent company, Highland Ventures, is a national venture management company focused on strategically developing and operating businesses centered around its real estate portfolio. A family-owned business, Highland Ventures operates in the real estate, foodservice, and healthcare industries, while also evaluating other industries for investment. Our current businesses include: Hoogland Restaurant Group: The largest franchisee of Marco's Pizza with 130+ locations. Legacy Commercial Property: Own and manage over 700 commercial properties. Highland Pure Water & Ice: 24/7 kiosks with over 70 locations in 10+ states. Intune Physical Therapy: A physical therapy brand currently being built from the ground up. Role Summary Manages front-office revenue cycle operations across multiple sites, including patient intake, insurance verification, charge capture, charge entry, and patient collections. Ensure compliance with federal and state regulations, payer guidelines, and company policies. Works closely with each clinic to maintain seamless workflows, reduce denials, and optimize cash flow. Collaborates with clinic leadership and front-office teams to implement best practices and ensure compliance, ethical practices and company business standards. Provides education on process and procedures to ensure uniform application and compliance to policies and procedures by all team members. Ensure team members are trained to improve collections and reduce denials. Potential to lead a team in the future including providing training, guidance, and support to drive performance and deliver an exceptional patient experience. Serve as Super User for EMR systems; oversee rollout of system updates and maintain front-office standards. Conduct audits, monitor KPIs (registration accuracy, charge lag, clean claim rate, collections), and implement strategies to reduce denials and improve cash flow. Monitors and trends gross revenue on a daily and monthly basis. Investigate variances and resolve any issues. Communicate issues and resolutions to Intune leadership. Reviews payer contracts and assists with negotiating as needed.

Requirements

• Bachelor’s degree in healthcare administration, Business, or related field
• 5+ years in revenue cycle operations
• Strong knowledge of front-end processes
• Leadership experience
• Proficiency in EHR/practice management systems.
• Possesses an entrepreneurial mindset and future eye to growth and scale

Responsibilities

• Manages front-office revenue cycle operations across multiple sites, including patient intake, insurance verification, charge capture, charge entry, and patient collections.
• Ensure compliance with federal and state regulations, payer guidelines, and company policies.
• Works closely with each clinic to maintain seamless workflows, reduce denials, and optimize cash flow.
• Collaborates with clinic leadership and front-office teams to implement best practices and ensure compliance, ethical practices and company business standards.
• Provides education on process and procedures to ensure uniform application and compliance to policies and procedures by all team members.
• Ensure team members are trained to improve collections and reduce denials.
• Potential to lead a team in the future including providing training, guidance, and support to drive performance and deliver an exceptional patient experience.
• Serve as Super User for EMR systems; oversee rollout of system updates and maintain front-office standards.
• Conduct audits, monitor KPIs (registration accuracy, charge lag, clean claim rate, collections), and implement strategies to reduce denials and improve cash flow.
• Monitors and trends gross revenue on a daily and monthly basis.
• Investigate variances and resolve any issues.
• Communicate issues and resolutions to Intune leadership.
• Reviews payer contracts and assists with negotiating as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level