Revenue Cycle Manager

Select Physical Therapy • Tampa, FL

68d

About The Position

Join a Team That Powers Patient Care Behind the Scenes. As a Revenue Cycle Manager, you’ll play a vital role in ensuring our centers run smoothly and efficiently—supporting front office teams so they can focus on what matters most: delivering exceptional care to patients. You’ll be the bridge between our Central Billing Office and up to 20–50 centers, helping to streamline operations, improve reimbursement processes, and enhance cash flow. In this dynamic role, you’ll collaborate with a diverse group of professionals—including market leaders, clinical and facility operations, and business development—to identify challenges and implement solutions. You’ll also lead training and orientation for front office staff, empowering them with the tools and knowledge they need to succeed. If you're passionate about operational excellence, thrive in a fast-paced environment, and enjoy making a measurable impact across multiple locations, this is your opportunity to lead with purpose.

Requirements

• Bachelor’s degree in business administration or related field OR equivalent combination of education and experience.
• Two to four years of high-volume, medical billing and collection experience.
• One to two years of supervisory and management experience.
• Three to five years of experience in billing operations.
• Strong interpersonal, oral, and written communication skills.
• Ability to interact well with other staff members, customers, field associates, and businesses.
• Good organizational skills and ability to prioritize to meet deadlines.
• Ability to use all necessary office equipment, fax machines, copiers, etc.
• Required to be proficient in Windows-based office technologies (ex., Word, Excel, PowerPoint).

Responsibilities

• Participate in recruiting and interviewing front office personnel to identify the best fit and reduce Patient Service Specialist turnover.
• Ensure all sections of the Patient Service Specialist On-Boarding process are complete to include the Front Office Training Checklist and all Patient Service Specialist Select University training modules.
• Follow up with new front office employees to ensure they have been trained fully, have a complete understanding of their responsibilities and expectations, and understand the importance of their role in the facility’s success.
• Identify and develop local support by recognizing those who excel in all areas of the job, help others, and have an interest in taking on more responsibility.
• Monitor and manage bad debt at the location level to ensure maximum results are achieved through reports, audits, and retraining as needed to meet established goals.
• Analyze and review financial metrics to drive the company's business plan.
• Identify areas with improvement potential in lowering DSO, improving clean and timely claim submission, and OTC collections.
• Guide the facilities to improve their processes with follow-up to ensure that the improvement is made and sustained.
• Actively engage in Revenue Cycle processes by managing Optimix queues and reviewing all reporting on the Front Desk Dashboard to identify errors.
• Ensure centers are compliant with the Over the Counter payment policy to include the daily reconciliation of all payments.
• Ensure center Patient Exchange Funds are reconciled daily and Petty Cash Funds reconciled monthly.
• Ensure monthly reconciliation is complete for each clinic and all visits and charges are captured and balanced.
• Ensure quarterly audits are performed, completed, and entered into the QA database by the deadline.
• Ensure completion of the electronic medical record retention process to verify that all required patient chart information is saved, legible, and properly named according to protocol.
• Provide ongoing communication to center management and market leaders on the overall performance of the Patient Service Specialists.
• Visit clinics on an as-needed basis to provide necessary support, training, audits, and follow up on action plans when appropriate.
• Act as a gatekeeper of payer information, communicate updated payer information to facilities as needed.
• Perform as a market liaison, an extension of the CBO.
• Oversee and ensure completion of market-specific and state-specific credentialing of facilities and new and existing clinicians.
• Assist in the transition of new facilities, relocations, and closures.
• Coordinate and lead monthly conference calls with Patient Service Specialists and Center Support Specialist staff to address updates and improvement opportunities.
• Support all system upgrades and releases as needed, through effective training and communication.
• Assist market leadership with developing a contingency plan to provide coverage during the absence of the Patient Service Specialist.

Benefits

• An extensive and thorough orientation program.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with company match.
• Short and Long Term Disability.
• Personal and Family Medical Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees