Revenue Cycle Informaticist

Hackensack Meridian Health • Hackensack, NJ

5d

About The Position

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Revenue Cycle Informaticist plays a pivotal role in turning information into action. This position acts as the crucial link between our analytics tools and our operational teams. The Revenue Cycle Informaticist will empower revenue cycle leaders and staff to pinpoint problems, implement effective solutions, and drive financial and operational performance. By leveraging a deep understanding of Epic's analytics capabilities, this position will help transform our revenue cycle into a more efficient, proactive, and intelligent operation.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• 3+ years of experience in a healthcare revenue cycle setting (e.g., Patient Access, Patient Financial Services, HIM, Claims & Billing).
• Demonstrated experience with Epic reporting and analytics tools (e.g., Reporting Workbench, SlicerDicer, Dashboards).
• Strong analytical, critical thinking, and problem-solving skills with a high attention to detail.
• Proven ability to work collaboratively across different departments, including IT and operational teams.
• Excellent written and verbal communication skills, with an ability to train and support others.
• Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.

Nice To Haves

• Bachelor's degree in Healthcare Administration, Information Technology, Finance, or a related field.
• Prior experience in a super user, analyst, or training role.
• Completion of Epic's post-live Informaticist training courses is a significant plus.
• Epic certification in one or more Revenue Cycle applications (e.g., Resolute HB/PB, Cadence, Prelude, Referrals) or in a Cogito/Analytics tool.

Responsibilities

• Analytics & Reporting Support: Partner with Revenue Cycle leadership (Patient Access, Billing, Self-Pay, Denials, etc.) to leverage Epic's analytics tools including SlicerDicer, dashboards, and productivity scorecards to identify trends, monitor key performance indicators (KPIs), and address pressing business needs.
• Training & Empowerment: Develop and deliver training sessions, lunch-and-learns, and one-on-one coaching to empower managers and staff to become self-sufficient in using analytics for their own data exploration and problem-solving. The ultimate goal is to build a data-literate culture where colleagues can act on their own hunches.
• Problem Identification & Root Cause Analysis: Proactively and reactively investigate operational challenges, such as spikes in claim denials, low digital pre-service payment rates, or poor eCheck-in success. Use data to uncover the root cause and recommend targeted solutions.
• Liaison & Collaboration: Serve as the key liaison between the Revenue Cycle teams and IT/Business Intelligence (BI). Translate operational needs into technical requirements and collaborate to determine the most effective and efficient data solutions.
• Process Improvement & Optimization: Review and analyze enhancement requests from the operational teams. Define the priority and potential financial impact of these requests, and help determine whether they require an IT build or can be addressed through user coaching and existing tools.
• Dashboard & Tool Development: Assist users in creating, customizing, and maintaining dashboards and SlicerDicer sessions for the continued monitoring of critical metrics and operational health.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees