HCA Healthcare-posted 6 months ago
Full-time • Entry Level
Austin, TX
Hospitals

Parallon, part of HCA Healthcare, is seeking an Implementation Analyst who will engage in end-user interaction, workflow analysis, design, build, training, and on-site support to implement the Physician Practice Management System (PPMS) functionality and Parallon Physician Service Center business processes and compliance standards. The Analyst will execute the Parallon implementation approach, including risk and issue identification, mitigation and resolution, and will travel to each site to meet with end users, acting as a primary contact for system users during the Implementation phase of the project.

  • Assist the Implementation Management and primary Implementation Analyst in conducting introductory meetings with practice staff and physicians.
  • Work with Service Center and Practice resources to understand workflow and business processes.
  • Execute implementation tasks for assigned practices following the Parallon standard implementation toolkit.
  • Conduct client-specific workflow analysis and design, documenting current state workflows.
  • Develop training plans and deliver training to client staff and physicians.
  • Function as primary liaison between the client and support departments/teams.
  • Provide regular status reports to key Program Management and end users.
  • Drive resolution of end user issues and prioritize issues to offer solutions.
  • Train and support appropriate use of the application, utilizing expert knowledge of the physician revenue cycle.
  • Work with physicians, business staff, and other clients to understand and research customization requests.
  • Provide on-site go live support.
  • Coordinate the transition of the practice to support model following agreed upon post go live support period.
  • Establish and monitor key success criteria and help collect return-on-investment metrics.
  • Adhere to Parallon on-boarding activities, including train-the-trainer and competency assessments.
  • Attend regularly scheduled meetings with the Implementation team.
  • Bachelor's degree in Business or related field required; equivalent work experience may substitute education requirements.
  • Minimum 1-2 years related experience preferred; relevant education may substitute for the experience requirement.
  • Comprehensive medical coverage with low copay options.
  • Additional options for dental and vision benefits, life and disability coverage.
  • 401(k) Plan with a 100% match on 3% to 9% of pay.
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
  • Family support through fertility and family building benefits.
  • Referral services for child, elder and pet care.
  • Consumer discounts through Abenity.
  • Education assistance including tuition and certification support.
  • Colleague recognition program.
  • Time Away From Work Program including paid time off and paid family leave.
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