Centra Health-posted about 1 year ago
Full-time
Lynchburg, VA
Hospitals

The Revenue Cycle Enterprise Scheduler is responsible for managing scheduling activities across multiple areas of Centra, ensuring accurate entry of patient demographic information, physician orders, procedural codes, and insurance details. This role emphasizes precision in scheduling to optimize resource utilization and enhance patient and physician satisfaction, while collaborating closely with leadership across service lines.

  • Schedules patients for various hospital services for all Centra facilities.
  • Receives, validates, and attaches the physician order to a patient's record for various hospital services throughout the organization.
  • Manages accounts to meet Enterprise Scheduling scorecard standards of productivity and Revenue Cycle KPI's.
  • Schedules cases to enhance utilization and efficiency, while conserving the physician's time and optimizing the patient's visit: Radiology, Surgical, Mammography, Endoscopy, Cath lab, other clinics, etc.
  • Complies with governmental regulations in reference to healthcare, billing, HIPAA, TJC standards, CMS, as well as Centra and Patient Access department policies and procedures.
  • Utilizes scheduling process as appropriate and assigns account numbers in the registration systems to various hospital services and patient population.
  • Ensures all patient orders are compliant and electronically attached to the patient record with the highest quality of accuracy.
  • Understands data elements that are required for each procedure scheduled and performed.
  • Accurately and consistently schedules appropriate procedures, codes, correct side, demographics, etc.
  • Appropriately responds to phone calls, emails, and other forms of communication.
  • Actively promotes a positive working environment.
  • Maintains open and positive communication.
  • Ensures data integrity to guarantee statistical validity and block maintenance/utilization.
  • Maintains competency in their primary work area with no required certifications.
  • Provides courteous service to all stakeholders by resolving problems, responding to inquiries, and following-up to develop and strengthen customer relationships.
  • Covers other shifts and departments as needed within Acute Revenue Cycle Departments.
  • Assists in training of new hires as needed.
  • Performs other duties as assigned or requested.
  • High school diploma or equivalent.
  • Proficient with Microsoft Office Products.
  • Proficient typing and spelling.
  • Proficient computer skills, multitasking with data entry while using multiple computer applications.
  • Ability to provide high level of customer service, attention to detail, critical thinking, and have proficient written and verbal communication skills.
  • Some college experience in healthcare, business, accounting and/or professional certification preferred.
  • Associate degree and/or bachelor's degree in medical/business preferred.
  • Patient scheduling/registration experience or medical office experience.
  • Understanding and ability to communicate financial and insurance information.
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