Revenue Cycle Engagement Manager, Optum Advisory-Remote

UnitedHealth Group-posted 9 months ago
$106,800 - $194,200/Yr
Full-time • Director
Remote • Eden Prairie, MN
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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This role will drive day-to-day activities as Engagement Manager partnering with healthcare provider clients across a range of complex traditional, strategic, and/or clinical revenue cycle projects. This particular GL29 position will be focused on supporting projects across revenue cycle functions, including front-end, mid-cycle, back-end, and strategic areas of revenue cycle focus, such as automation. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

  • Lead day-to-day activities for large, high complexity consulting projects with healthcare provider clients, providing project management, change management, and best practice expertise
  • Serve as principal point of day-to-day contact for client project lead across both diagnostic and implementation engagements alike
  • Gather needed data/information for the engagement and conduct appropriate analyses (e.g., cost/benefit analysis, benchmarking, requirements analysis, gap analysis)
  • Serve as formal people manager to 1-2 Consultant and/or Project Lead level staff across GLs 27 and 28
  • Cultivate the client's perception of Optum as a trusted partner and strategic advisor
  • Drive high levels of client satisfaction by driving results that meet or exceed the client's expectations
  • Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations
  • Collaborate with the client to confirm their expectations regarding key outcomes for the engagement
  • Identify/understand the client's business issues and size the financial impact associated with key performance improvement opportunities through financial analysis and scenario modeling
  • Identify and manage stakeholders to engage in applicable engagement activities
  • Establish optimal communication cadence with client and demonstrate sufficient executive presence to lead onsite presentations with C-Suite executives
  • Develop and present superior quality client deliverables
  • Identify/develop solutions to meet client needs
  • Develop work plans for the engagement and obtain appropriate buy-in and approvals
  • Manage engagement execution and profitability, by managing successful project delivery within allotted project budget
  • Ensure engagement quality through running to criticism with both team members and clients alike
  • Present engagement deliverables to applicable stakeholders
  • Prepare customized client recommendations to realize improvement opportunities identified based on industry best practices
  • Leverage project documents and deliverables to provide re-use/transferability for other engagements
  • Identify lessons learned and communicate to appropriate stakeholders across both internal team and client
  • Maintain ongoing contact with clients to identify and address emerging issues/concerns
  • Leverage and contribute to the applicable knowledge repositories
  • Contribute to practice-level initiatives including business development and thought leadership beyond client project work
  • Stay current on important issues in the healthcare industry
  • Effectively delegate project work to internal team members
  • Coach and mentor junior staff and provide development support in enabling junior staff to grow professionally and develop new skill sets
  • Up to 60% travel
  • 5+ years of relevant healthcare consulting experience
  • Healthcare provider organization experience (either via consulting or provider organization leadership role(s))
  • Deep content expertise and subject matter expertise across revenue cycle
  • Overall provider revenue cycle operations experience, preferably across both acute care and professional settings
  • Experience managing projects that achieved budget and timeline goals
  • Ability to work independently with minimal supervision
  • Proven solid critical thinking, relationship building, and storytelling skills
  • Ability to lead and motivate cross-functional teams
  • Ability to drill down to the root cause of client challenges and deploy creative problem solving
  • Proven exceptional written and verbal communication skills
  • Proven ability to drive quantifiable results
  • Ability and willingness to travel up to 60%
  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution
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