Revenue Cycle Educator-FT

Centra Health•Lynchburg, VA

13d

About The Position

The Practice Revenue Cycle Educator designs, plans, organize, and directs training programs for Centra Medical Group (CMG) employees. The goal of the training is to assist end users to accomplish and support business needs of CMG in a timely and accurate manner. Use of tools has significant impacts on CMG revenue and legal compliance.

Requirements

Required Education: High School Diploma / GED
Required Experience: Minimum of two (2) years of experience in customer service or revenue cycle operations.
Must possess superior oral and written communication skills.
Demonstrate the ability to work in a team environment and be able to effectively work independently.
Excellent command of medical information systems for registration.
Ability to make judgements in demanding situations.
Ability to manage multiple concurrent activities.

Responsibilities

Promotes effective communication
Assist with enforcing set policy for the work process within patient scheduling, registration, time of service collections, customer service, and patient financial assistance
Conduct training on policies and procedures, system usage, customer service etiquette, and patient financial assistance
Provides regular feedback to applicable individuals and teams
Tasked to attend, conduct and/or present at meetings regarding education and patient financial services
Maintains current knowledge of and complies with established policies including patient confidentiality/patient rights, government, and third-party payer regulations as they relate to patient access and patient financial clearance
Prepares and reviews ad hoc reporting requests and presents analysis in a logical format with effective data
Provides appropriate software systems support for the department and system users
Reviews and understands applicable system updates as they are made available
Provides conflict resolution skills to assist staff with difficult interactions
Collaborates with individuals at all levels of the organization where necessary
Attends all mandatory organizational in-services meetings and education programs as scheduled
May perform other duties as assigned or requested and job specification can be modified or updated at any time