Revenue Cycle Director, Advisory Services- Remote

UnitedHealth Group•Eden Prairie, MN

4d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Revenue Cycle Director, Advisory Services is the overall project lead across our complex revenue cycle engagements, and is responsible for determining overall approach and structure of analysis for engagement and key deliverables. The Director serves as the driving force to assist healthcare provider clients across a range of complex traditional, strategic, and/or clinical revenue cycle projects. The Director assigns work streams to team members, sub-leads, and to his/her self that reflect skills and development needs while meeting the needs and timelines of the client. This role focuses on practice economics and will direct the team to follow the practices needed to ensure both quality and profitability. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

7+ years of healthcare revenue cycle consulting experience
Epic Revenue Cycle experience with certification in either HB Resolute or PB Resolute
Epic Revenue Cycle implementation experience
Client relationship management experience
Deep revenue cycle content expertise, with knowledge across both acute care and professional revenue cycle
Proficiency in MS Office Suite -Word, PowerPoint, Excel
Proven aptitude to support business development initiatives and working closely with teams to drive growth opportunities including speaking with clients at the Director and c-suite level
Proven solid critical thinking, relationship building, and storytelling skills
Proven ability to lead and motivate cross-functional teams
Proven ability to drill down to the root cause of client challenges and deploy creative problem solving
Proven exceptional written and verbal communication skills
Proven ability to drive quantifiable results
Willingness to travel domestically, up to 60%

Nice To Haves

Experience managing projects/teams that achieved budget, timeline and deliverable goals
Experience mentoring junior level staff
Solid healthcare industry knowledge
Proven to possess analytical reasoning and solution-focused problem solving

Responsibilities

Lead day-to-day activities for large, high complexity consulting projects with healthcare provider clients, providing project management, change management, and best practice expertise
Serve as member of Optum Advisory Sales, Utilization, and Profitability leadership team, comprised of all team members GL30+ to drive and support business development, successful and timely execution of projects, etc.
Serve as formal people manager to 1-3 Consultant and/or Project Lead level staff across GLs 27, 28, and 29
Serve as principal point of day-to-day contact for client project lead across both diagnostic and implementation engagements alike
Gather needed data/information for the engagement and conduct appropriate analyses (e.g., cost/benefit analysis, benchmarking, requirements analysis, gap analysis)
Cultivate the client's perception of Optum as a trusted partner and strategic advisor (e.g., build credibility, demonstrate full understanding of their business, leverage other resources within OptumInsight)
Drive high levels of client satisfaction by driving results that meet or exceed the client's expectations
Demonstrate strong relationship management skills and ability to handle challenging interpersonal situations with physicians, executives, colleagues, and peers
Collaborate with the client to confirm their expectations regarding key outcomes for the engagement
Identify/understand the client's business issues and size the financial impact associated with key performance improvement opportunities through financial analysis and scenario modeling
Identify and manage stakeholders to engage in applicable engagement activities (e.g., obtain buy-in, identify interviewees, provide needed information, influence others)
Establish optimal communication cadence with client and demonstrate sufficient executive presence to lead onsite presentations with C-Suite executives
Develop and present superior quality client deliverables
Identify/develop solutions to meet client needs (e.g., analytics, workflows, system selection and implementation, test plans, training plans)
Develop work plans for the engagement (e.g. project plans, staffing plans, budgets) and obtain appropriate buy-in and approvals
Manage engagement execution (e.g., status updates, reporting, risk management) and profitability, by managing successful project delivery within allotted project budget (managing billable hours utilized across the team)
Ensure engagement quality through running to criticism with both team members and clients alike, regularly seeking proactive feedback and adjusting course as needed based on feedback provided
Present engagement deliverables to applicable stakeholders (e.g. presentations, blueprints, staffing analytics, diagnostic findings and recommendations)
Prepare customized client recommendations to realize improvement opportunities identified based on industry best practices and emerging 'best-in-class' approaches and facilitate implementation of recommendations
Apply knowledge of change management principles to drive implementation of engagement objectives
Leverage project documents and deliverables to provide re-use/transferability for other engagements (e.g., de-identifying content, cataloguing deliverables, storing documents in appropriate shared folders)
Identify lessons learned and communicate to appropriate stakeholders across both internal team and client, as appropriate
Maintain ongoing contact with clients to identify and address emerging issues/concerns
Leverage and contribute to the applicable knowledge repositories (e.g., Microsoft Teams, SharePoint, asana, analysis tools, project toolkits)
Contribute to practice-level initiatives including business development and thought leadership beyond client project work
Stay current on important issues in the healthcare industry (e.g., political/ economic market forces, costs, capabilities, initiatives, legal/regulatory requirements)
Share professional and domain knowledge with peers and colleagues to build overall organization capabilities
Effectively delegate project work to internal team members
Coach and mentor junior staff and provide development support in enabling junior staff to grow professionally and develop new skill sets