Revenue Cycle Coordinator - Medical Center Downtown (MCD) Emergency Department (ED) - Patient Access Management (PAM) - Patient Financial Services (PFS)

UIOWA•Iowa City, IA

2d•Onsite

About The Position

The Revenue Cycle Coordinator for the Emergency Department is a supervisory position that may have 8-15 direct reports that can be a mix of P&S and/or student positions and will serve as a resource for complex billing issues and high-level patient events. You must have outstanding customer service skills, leadership abilities and excellent interpersonal and communication skills that will enable respectful interactions with a range of internal and external customers, including but not limited to; our patients and their families, insurance companies, physicians, nurses, and other medical personnel. The Patient Access Management (PAM) Division RCRs for the Medical Center Downtown (MCD) Emergency Department will provide exceptional customer service to all parties. To be successful you will need strong analytical skills to perform quality assurance checks, productivity audits and a broad range of accounting &financial analysis to ensure effective and compliant organizational/department/unit operations. In addition to patient revenue account management, you will assist with and have responsibilities for interviewing, selection, and training of new employees. You will maintain personnel records including vacation and sick leave, approve monthly time sheets; conduct performance evaluations, promotions, and disciplinary action, when needed. You will identify training and education deficiencies and provide training, guidance and coaching when needed. You will assign and evaluate work for the units that you and your team support. As an Intra-unit Supervisor, you will work with other department supervisors to develop and implement staff performance standards and the coordination of intra- and inter-unit operations and procedures. You must have exceptional problem and conflict resolution skills while maintaining confidentiality and professionalism. University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. WE CARE Core Values: Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education. Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research. Collaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork—guided by compassion—is the best way to work. Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur. Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community. Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Requirements

Bachelor’s degree or equivalent combination of education and relevant experience.
Attention to detail and proven ability to gather and analyze data and make recommendations.
Proficient in the use of Microsoft Office Suite with strong Excel skills or comparable programs and the ability to learn and apply new software knowledge quickly.
1 year experience in a high-volume customer service environment that demonstrates an ability to manage difficult conversations; ability to influence (without authority), and experience with escalation techniques.
Demonstrated ability to prioritize and coordinate inquiries and concerns of customers: patients, staff, physicians, administration and public.
Experience training and/or mentoring new employees or team members.

Nice To Haves

1+ year experience in medical claims processing, healthcare revenue cycle or medical coding.
Experience and knowledge of Patient Financial Services’ functions, systems, processes & policies.
Experience in a medical setting and/or emergency room setting.
Knowledge of medical terminology and health care billing.
Experience as a team leader or supervisor.
Experience identifying opportunities for improvements in processes, procedures, and reporting.

Responsibilities

Supervise work of Patient Account Representatives and/or Revenue Cycle Representatives and serve as a payor expert and technical resource.
Develop new and current staff through training to improve revenue cycle knowledge; work with staff to suggest additional options to resolve patient account inquiries.
Oversee and review employee’s work to determine if appropriate actions have been taken with regard to receipt of correct reimbursement.
Perform QA checks and productivity audits; identify and resolve undesirable trends and reimbursement errors; prepare reports to assure quality and productivity requirements are being met.
Develop and monitor employee performance goals to ensure compliance.
Lead and conduct all staff meetings on a rotating basis.
Implement new processes developed by management to ensure processes are operating effectively and efficiently; make recommendations based on analysis of data.
Create, maintain, and update job process documentation as new processes are implemented; and update job process documentation as processes change per management directions.
Gather and respond to requests for information in response to benchmark surveys or questionnaires required by external agencies.
Keep current on industry knowledge, skills, and certifications to serve as a resource to employees and to conduct job duties.