Revenue Cycle Coordinator (Provider Enrollment) - Training, Operations, & Administrative Support Team - (TOAST) - Patient Financial Services (PFS)

University of Iowa•Iowa City, IA

6h•Remote

About The Position

University of Iowa Health Care department of Patient Financial Services is seeking a Revenue Cycle Coordinator for the Provider Enrollment Team. This is a supervisory position, reporting to the Compliance Specialist, with three direct reports and will serve as a resource for complex enrollment tasks. The incumbent must possess exceptional interpersonal and communication skills to facilitate respectful and effective interactions with a range of internal and external stakeholders, including but not limited to; UI Health Care clinical departments, Clinical Staff Office, payors (Medicare and Medicaid), and third-party vendors. To be successful in this position, the incumbent must demonstrate advanced analytical abilities to ensure compliance with government payor requirements, possess strong leadership capabilities, provide support to the manager in conducting productivity audits, contribute to vendor management activities, and exhibit a comprehensive range of supervisory competencies. This position is eligible to participate in remote work and applicants who wish to work remotely will be considered. Training will be held either ONSITE or via TEAMS or ZOOM from the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location. University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.® WE CARE Core Values: Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education. Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research Collaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork—guided by compassion—is the best way to work Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur. Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community. Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Requirements

Bachelor’s degree or equivalent combination of education and relevant experience.
Demonstrated ability to lead teams with confidence and fairness.
Ability to motivate and coach employees to achieve individual and team goals.
Outstanding attention to detail and proven ability to gather and analyze data and make recommendations.
Proficiency with Microsoft Office Suite with strong Excel skills or comparable programs and the ability to learn and apply new software knowledge quickly.
Demonstrated ability to handle complex and ambiguous situations with minimal supervision.
Demonstrated skills in time management and managing multiple priorities.
Self‑motivated with the initiative to take on additional responsibilities, tasks, and projects without prompting; consistently seeks opportunities to improve processes and support team success.
Exceptional communication skills (written and verbal), active listening skills, and the ability to maintain professionalism while handling difficult situations.
Ability to deliver clear instructions, expectations, and feedback.

Nice To Haves

1 – 3 years of experience as a team leader or supervisor.
1 – 3 years of Provider enrollment experience.
1 – 3 years of Epic experience.
Experience and knowledge of Patient Financial Services’ functions, systems, processes, and policies.
Experience identifying opportunities for improvements in processes, procedures, and reporting.
Proficiency in documenting processes, tracking performance, and ensuring compliance with organizational policies.
Experience with workflow management, scheduling, reporting, or other operational systems relevant to the department.
Proven experience handling conflict, giving corrective feedback, and managing performance issues professionally.

Responsibilities

Oversee all Medicare and Medicaid provider enrollments for UI Health Care providers, ensuring completeness, accuracy, and timely submission.
Direct the revalidation process for group and individual Medicare and Medicaid enrollments, including identifying and implementing process improvements to enhance efficiency.
Serve as a subject matter expert on provider enrollment requirements.
Collaborate with internal partners—including but not limited to Clinical Staff Office, Senior Administration, and HCIS—to optimize the interface between CredentialStream, PECOS, and Epic.
Maintain access and connections in the CMS Identity & Access (I&A) Management System to support online submission of attestations and registrations.
Work collaboratively with Department of Human Services (DHS) leadership in Iowa and third-party vendor to ensure enrollment compliance with each state’s Medicaid program.
Maintain comprehensive knowledge of federal and state regulations, policies, and enrollment guidelines.
Build and maintain effective working relationships with clinical staff, payors, healthcare providers, third-party vendor and the Clinical Staff Office.
Supervise Revenue Cycle Representatives and serve as the technical and provider enrollment expert for the team.
Identify, train and develop staff providing coaching, guidance and skill development to strengthen revenue cycle knowledge and expand capabilities in resolving enrollment issues.
Review employee work to ensure appropriate actions have been taken according to enrollment standards.
Review quality assurance audits and productivity reports; identify and resolve issues; and prepare reports to ensure performance and productivity standards are met.
Assist with the development of performance goals and monitor employee performance to ensure compliance with departmental and organizational expectations.
Implement new processes introduced by management, monitor effectiveness, and provide data‑based recommendations for improvement.
Assist with interviewing, selection, and onboarding new employees.
Maintain personnel records, manage attendance and leave, approve timecards in ELMS, conduct performance evaluations, promotions, and may assist with disciplinary actions as necessary.