Revenue Cycle Content Specialist

Med-Metrix • Parsippany-Troy Hills, NJ

15h

About The Position

The Revenue Cycle Content Specialist will collaborate with Med-Metrix internal staff and external customers to assess, document, design, and deploy implementation processes across various revenue cycle services. This role supports the project manager and operations team in creating standard operating procedures and implementation playbooks for new client implementations and documenting existing internal processes. Candidates are expected to lead client discovery sessions, influence cross-functional teams, and possess a thorough understanding of revenue cycle processes, including billing, follow-up, denials, cash posting, and customer service within the Professional Revenue Cycle environment.

Requirements

• Proficiency in Microsoft Office Suite, specifically Word, Excel and Visio
• Work cooperatively and effectively with others, resolve problems, and make decisions that enhance organizational effectiveness
• Strong business writing skills with a demonstrated ability to drill down to the key points in a complex problem and clearly articulate the next steps
• Ability to work well individually and in a rapidly changing environment
• Energetic with strong desire to learn
• Experience working in a team-oriented, collaborative environment
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills
• Gracious and welcoming personality for customer service interaction
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes

Nice To Haves

• 2+ years Operational or Implementation Experience in Healthcare Revenue Cycle
• Experience with Patient Accounting and/or Patient Access provider settings
• Experience working in an implementation or operational setting, preferably in a professional billing revenue cycle setting

Responsibilities

• Leads client discovery sessions to document existing revenue cycle processes and collaborates with operational leaders to develop detailed standard operating procedures
• Support new client implementations by documenting existing client processes for all areas of revenue cycle and translating documentation into implementation playbooks for hand-off to operations at go-live
• Provide support to internal operations on strategic initiatives in documenting process optimizations
• Works with stakeholders and project team to prioritize collected requirements
• Escalate and communicate priorities, successes, and project risks to Project Management, Leadership and client counterparts
• Other duties as assigned
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees