Revenue Cycle & Client Services Specialist

Ellie Mental Health - 241

3d • Remote

About The Position

Ellie Mental Health Larchmont is seeking a detail-oriented and compassionate Client Services & Billing Specialist to join our revenue cycle team. This role blends insurance billing and client-facing support in a fast-growing behavioral health practice.

You will play a critical role in ensuring accurate claims processing, timely collections, and a positive financial experience for our clients while partnering closely with clinicians and administrative leadership.

Requirements

• Minimum of 2 years of medical billing experience, preferably in behavioral or mental health.
• Strong working knowledge of CPT codes, ICD-10 coding, insurance billing rules, and full-cycle revenue operations.
• Experience with EHR or practice management systems required; Valant EHR experience strongly preferred.
• Familiarity with major payers including BCBS, Aetna, Cigna, UnitedHealthcare, Medicare, and Medicaid.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Excellent communication skills and a high level of professionalism.

Responsibilities

• Submit primary and secondary insurance claims accurately and in a timely manner.
• Review, research, and resolve denied or rejected claims; follow up with payers as needed.
• Manage aging reports and pursue unpaid claims to resolution.
• Respond to patient billing questions and explain balances clearly and professionally.
• Verify insurance eligibility, obtain authorizations, and post payments.
• Secure and manage prior authorizations when required.
• Assist with audits, month-end reconciliation, and financial reporting.
• Collaborate with clinical and administrative teams on documentation, coding accuracy, and billing workflows.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees