Revenue Cycle Applications Analyst Full Time Days

East Tennessee Children's Hospital

1d•Onsite

About The Position

The Revenue Cycle Applications Analyst works under direct supervision to effectively scope, plan, and deliver on customer requests, including break-fix issues and projects. This role leads and coordinates projects of low complexity, utilizing best practices for consistent builds and documentation. The analyst is expected to take ownership of issues, be highly responsive to customers, and demonstrate an aptitude for developing and documenting customer requirements. The position involves serving as an IT contact for assigned user departments, determining their information needs, and presenting potential solutions. Key responsibilities include configuring, optimizing, and supporting Epic IT Revenue Cycle modules, implementing low-complexity system changes following Change Management policies, and assisting with ongoing support, problem diagnosis, and resolution. The analyst also contributes to user training, documentation, and ensures end-user system security in compliance with information security policies and procedures.

Requirements

High School Diploma
Three years’ experience in Information Technology, revenue cycle operations, or related field.
Excellent oral and written communication skills.
Service oriented.
Able to work independently, think critically, and solve problems.
Initiative-taking with ability to make routine decisions independently.
Must have above average critical thinking skills.
Excellent organizational, time management and customer service skills.
Proficient in MS Office, Outlook, Excel and PowerPoint and other computer applications.
Knowledge of Hospital Revenue Cycle, Scheduling, Registration, Patient Accounting, HIM and EDI transactions, (EX: 270/277, 837I/837P 835).

Nice To Haves

Certification in the following Epic modules: Prelude, Cadence, Resolute HP/PB billing preferred.

Responsibilities

Serves as the IT contact and resource for assigned user departments and develops understanding of their business and information requirements.
Determine information needs of operational departments and presents potential solutions.
Configuring, optimizing, and supporting Epic IT Revenue Cycle module.
Implement system changes that are low in complexity following Change Management policies and procedures.
Gains an understanding of and sensitivity to the users’ environment and information needs.
Consistently demonstrates effective verbal communication skills; communicates ideas clearly and in a manner appropriate for the audience.
Assists with on-going support, problem diagnosis, and problem resolution related to assigned clinical information systems.
Assists with coordination of problem resolution with users, other IT personnel, and vendors.
Assesses problem situations with care and considers all aspects before pursuing a solution; seeks advice from management appropriately.
Ensuring system changes are thoroughly tested before placing in production; following department change management policies and procedures and monitoring results before signing off on changes made.
Establishes and maintains a good rapport with users and other personnel.
Demonstrates good analytical ability in evaluating existing systems.
Assists user departments in user training, documentation, and development of policies and procedures related to information systems.
Demonstrates proficiency in the use of assigned departmental systems as well as internal communication, and presentation.
Assists with the development of training material; conducts informative training classes and one-on-one training as assigned.
Demonstrates good written communication skills; writes documents and reports clearly, concisely, and grammatically correct.
Gains knowledge of corporate and departmental policies and procedures, applicable regulatory agencies, and information systems security policies and procedures.
Maintains end user system security in compliance with information security policies and procedures.
Ensuring system access provided is appropriate for the end user role.
Ensures completion of access and termination requests meet or exceed the required timelines as stated in the information system’s security policy and procedure.
Conducts regular audits to ensure continued need for access by end users.
Reports breaches in security to appropriate IT management in a timely manner.