Revenue Cycle Analyst I, Patient Financial Services

Amazon

3d•$15 - $27

About The Position

As a member of the Amazon One Medical Revenue Cycle team, the Revenue Cycle Analyst I will be responsible for supporting Amazon One Medical Clinical and Revenue Cycle teams in managing and optimizing healthcare revenue cycle operations. Demonstrating increased autonomy and strategic thinking and problem-solving skills, this role will deliver more complex solutions and will lead process improvements. This role reports into the Manager, Revenue Cycle. As part of Amazon One Medical, you will find yourself working with exceptionally talented people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon Health Services, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Management.

Requirements

2+ years of insurance accounts receivables or cash posting experience
1+ years of exceeding quota and key performance metrics experience
Experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
2+ years of employment in a primary care healthcare setting
Demonstrated understanding of healthcare billing, coding, and reimbursement principles
Experience maintaining service level agreements relating to the patient's response time

Nice To Haves

Experience in stakeholder and communication management
Experience implementing process improvements
Experience working independently with minimal supervision
Proactively identify and address operational inefficiencies
Contribute to team metrics and departmental goals
Effectively communicate with stakeholders up to two levels above

Responsibilities

Proactively reaching out to patients with open balances and assisting them with payment options
Assisting with our member’s needs via the applicable tasking systems to provide the best customer service while answering complex patient inquiries for billing cases and questions
Maintaining service level agreements relating to response time to patients and internal tasks, while prioritizing responsibilities, problem solving, and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise
Educating admins and patients to better understand health insurance benefits regarding open balances
Investigating claims through insurance to ensure they were processed according to the patient benefit plan
Contacting patients when payments are unable to be processed (i.e. bounced checks, declined cc’s) to offer options for resolution
Reviewing and applying patient credits to ensure they are being utilized efficiently
Managing the member statement process, by ensuring bills are efficiently and accurately sent