Revenue Cycle Access Supervising Coordinator, full time, days

Holland Hospital•Holland, MI

10d

About The Position

Reporting to the Revenue Cycle Access Manager, the Revenue Cycle Access Supervisor delivers frontline supervision for daily Patient Access operations, including scheduling, registration, financial clearance, admissions, emergency access, switchboard, and interpreter services. Collaborates with clinical, billing, and IT teams to translate policy into practice, optimize workflows, and maintain compliance. Assists with implementing standardized workflows and technology updates, monitors KPIs, and resolve operational barriers. Oversees coverage, PTO, and timekeeping; enforces cash-handling and POS collection controls. Supports budgetary goals through expense monitoring and cost-control initiatives. Actively participates in hiring processes, leads onboarding and orientation, and provides ongoing coaching and counseling. Partners with management and HR on corrective actions and performance documentation. Serves as first escalation point for operational issues. This position will be overseeing the Emergency Department, Urgent Care, Operator, and Interpreter roles.

Requirements

High School Diploma/GED or higher education
HBI Certification within 6 months required.
3–5 years in Patient Access or Revenue Cycle.
strong customer service, coaching/training, communication, and organizational skills, coupled with technical proficiency in EHR/scheduling software, attention to detail, and knowledge of medical terminology/insurance.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Oversees day-to-day operations for scheduling, financial clearance, registration, admissions, switchboard, interpreter services, and emergency access.
Provides direct coaching and feedback; monitors performance against targets and corrects defects.
Administers schedules, PTO, and call-offs; minimizes overtime and ensures adequate coverage.
Acts as first point of escalation for operational issues; promptly reports unresolved concerns to leadership.
Implements interpreter protocols and ensures staff compliance; resolves operational issues promptly.
Actively participates in recruitment and selection by screening candidates, conducting interviews, and providing recommendations to management for final hiring decisions.
Leads onboarding and orientation for new team members to ensure understanding of workflows, compliance standards, and service expectations.
Provides ongoing coaching and counseling to address performance gaps, reinforce best practices, and support professional development.
Partners with management and HR on corrective actions, including documentation of performance issues and participation in disciplinary discussions.
Supports retention strategies by fostering engagement, recognizing contributions, and promoting a positive, collaborative work environment.
Deliver onboarding activities that prepare new staff to perform core functions accurately and efficiently within established timelines.
Track and validate new hire proficiency in workflows and systems, proving coaching and remediation where needed.
Ensure all onboarding records, certifications, and compliance requirements are completed and verified promptly.
Foster a positive onboarding experience through mentoring and team integration, contributing to departmental retention goals.
Communicate onboarding status and escalate issues to management to maintain alignment with departmental standards.
Executes POS collections processes and ensures compliance with cash-handling controls.
Reviews and approves timecards daily; resolves payroll discrepancies and enforces timekeeping policies.
Collaborates with leadership to monitors KPIs and audit results; implements training plans to address gaps.
Provides accurate inputs for budget planning and supports and implements cost-control initiatives.
Ensures adherence to standardized workflows and communicates frontline feedback for improvement.
Implement updated SOPs and ensure staff compliance; communicate changes effectively.
Supports technology implementations and provides frontline feedback during rollouts.
Monitors switchboard metrics and implements service improvements to enhance caller experience.
Conducts ongoing training and competency checks; reinforces compliance and quality expectations.