REVENUE COORDINATOR

State of Arkansas • Little Rock, AR

2d

About The Position

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws. The Revenue Coordinator is a skilled administrative position responsible for performing advanced tax processing, customer service, and revenue-related duties. ]This role handles more complex transactions, resolves escalated taxpayer issues, and may serve as a resource or informal lead for less experienced staff.

Requirements

• Ability to explain technical or regulatory information in a way that is easy for the public to understand.
• Ensures high levels of accuracy in all data entry, recordkeeping, and processing activities.
• Investigates discrepancies or unusual tax account activity and applies logic to resolve issues within policy guidelines.
• Willing to assist coworkers and contribute to a positive team environment, including mentoring less experienced staff.
• A high school diploma plus two (2) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support.

Responsibilities

• Review, verify, and process moderately complex tax forms, applications, registrations, and payments across multiple revenue programs (e.g., income tax, sales/use tax, motor vehicle).
• Reconcile taxpayer accounts, investigate discrepancies, and initiate corrective actions as needed.
• Respond to escalated inquiries from the public, providing guidance on tax laws, forms, deadlines, and account statuses.
• Assist customers in-person, over the phone, and via written communication in a clear and courteous manner.
• Enter, update, and maintain accurate taxpayer information in agency databases and electronic filing systems.
• Prepare and balance daily financial transactions, including cash, checks, and electronic payments.
• Identify potential issues of non-compliance or fraud and refer cases appropriately for further review.
• Support training and onboarding of new staff or temporary workers by providing guidance on systems and procedures.
• Assist with audits, quality control checks, and documentation requests from internal reviewers or external agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees