Revenue Analytics Manager - Customer Success

Asana • San Francisco, CA

251d • $146,000 - $186,000 • Remote

About The Position

Our finance team tracks and seeks to understand the factors driving our growth and success. We help our entire organization achieve our operational and financial goals while embodying our company values. We ensure our objectives are feasible and that we work closely with all teams to ensure they have the resources they need to achieve our ambitious mission enabling all teams to work together effortlessly. Join our Revenue Analytics team as a Revenue Analytics Manager, where you will have direct influence on bringing our GTM strategies to life by supporting our Customer Success organization with data-driven insights and recommendations. In this role, you will own the end-to-end process of scoping, designing, and developing dashboards, as well as performing ad-hoc and deep dive analysis to inform leadership of key business trends. You will be joining a collaborative and dynamic team dedicated to driving growth and optimizing business outcomes. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

Requirements

• BA/BS degree in business or quantitative field.
• 4+ years of experience in roles requiring analytical rigor in functions like, but not restricted to, sales strategy/ops, finance, banking, consulting, etc.
• Experience supporting sales and customer success teams with an understanding of core metrics and business trends within these organizations.
• Exposure to both B2B and self-service business models a plus.
• Ability to analyze unstructured data and extract insights to provide business recommendations.
• Experience writing and optimizing SQL queries, and working with large data sets.
• Proficient with building Tableau reports and dashboards; Salesforce experience a plus.
• Effective communication skills, capable of presenting technical content to non-technical audiences.
• Enthusiastic approach to building from the ground up.

Responsibilities

• Partner with cross-functional stakeholders to design and operationalize Asana's retention strategies supporting the Customer Success organization.
• Identify and communicate key opportunities to help optimize business outcomes through quantitative analysis.
• Collaborate with Finance, GTM Strategy, Operations, and Enterprise Technology teams to influence the build-out of the revenue measurement work stream.
• Build-out analyses to support team planning.
• Build and scale reporting data models and dashboards leveraging Tableau, Salesforce, and Databricks.

Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree