Revenue Analyst

Hyatt Regency Times Square•New York, NY

1d•Onsite

About The Position

Highgate is a premier real estate investment and hospitality management company, recognized as an innovator in the industry. They are a dominant player in U.S. gateway markets and have a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's global portfolio represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to identify and predict evolving market dynamics, driving performance and maximizing asset value. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. This position is located at the Hyatt Regency Times Square, an iconic, ultra-modern, full-service hotel situated directly on Broadway between 48th and 49th Streets, featuring 795 modern, newly renovated guestrooms. The Revenue Analyst is an integral part of the Hotel's Revenue Management team, responsible for preparing revenue reports that assist the Director of Revenue in implementing the Hotel's yield strategies. Additionally, the Revenue Analyst will review and analyze reports such as Demand 360, STR, and Agency 360 to identify and present revenue opportunities for the hotel.

Requirements

Minimum of 1 year experience in the Hospitality, preferably in Hotel Management
Bachelor’s Degree
Knowledge of all industry reports such as STR, Demand 360, OTA Insights, etc.
Proficient in Microsoft Excel, Word, Power Point
Ability to work quickly in a high-pressure & high stress environment
Ability to communicate clearly both verbally and in writing
Excellent time management skills
Exceptional with details and follow up
Flexible and long hours sometimes required.

Responsibilities

Accurate preparation and distribution of daily, weekly, monthly revenue reports. The reports include market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, preferred guest program analysis, etc.
Assist with ensuring all rates are loaded and inventory maintenance is correct.
Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct.
Communicate strategies and procedures to other departments as required.
Maintain group pick-up reports and communicate with Sales regarding upcoming groups cut-offs.
Must be knowledgeable of all rates, room types, and hotel product.
Participate in weekly revenue management meetings.
Prepare Revenue Management Report information for all related meetings.
Monitor and analyze the competition daily / weekly through shop reports and the Internet to identify selling strategies and market trends.
Act as the Director of Revenue in their absence.
Assist in preparing short and long term forecasts.
Provide administrative support for the Revenue Management Team.
Review and analyze reports such as OTA Insights, STR, Demand 360, and other measurement tools and present revenue opportunities.
Update MAR's in Delphi (or other Sales & Catering System) as required under the guidance of the Revenue Managers to ensure optimal use by sales team.
Analyze local events and activities and project the effect of opportunities they create.
Prepare 14 Day Forecast for distribution to Management team so proper staffing levels are achieved.
Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance.
Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach.
Ensure accuracy from the daily Flash Report.
Be knowledgeable of all special rates and promotions.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.