Revenue Agent 2 (in-training) - Vancouver

State of Washington•Vancouver, WA

28d•Hybrid

About The Position

The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill a Revenue Agent 2 in-training to a Revenue Agent 2 vacancy in Vancouver, WA. The hiring manager may start screening applicants as early as December 1, 2025, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible. Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness. Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work. During the first few months, you will receive hands on training in the office although telework may also be available. The details will be worked out between you and your supervisor. We invite you to review the opportunity details below and forward this message to others you feel may be qualified. If you are not familiar with how our in-training works, here is a simple breakdown. After selected, a detailed in training plan will help you navigate through the program successfully. For the next 18 months, you will perfect your communications skills, ability to negotiate, and other investigative methods in resolving revenue collection activities on delinquent accounts. You will also provide advice, instruction, and training to a diverse customer base. In addition to the above, the list below are other responsibilities associated with a successful completion of the in-training plan and a successful advancement to RA2:

Requirements

Communication Skills
Analytical Skills
Knowledge of Laws & Regulations
Interviewing & Negotiation Skills
Attention to Detail
Interpersonal Skills
Communication Skills (Written & Verbal)
Use advanced professional techniques in telephone calls and correspondence to engage with customers and inform them about their outstanding obligations.
Calmly listens, assesses, and clarifies problems and responds with options to customers who may be confused, upset, or uncooperative.
Analytical Skills (Research & Investigation)
Analyze data and assess a customer's ability to resolve outstanding debts.
Research available resources and assets to seize or use as collateral for satisfying outstanding debts.
Research and gather information on accounts to identify assets and individuals related to unresolved liabilities.
Knowledge of Laws & Regulations
Apply and interpret RCWs, WACs, WTDs, ETAs, and departmental policies to assist customers and resolve compliance issues.
Educates customers on legal requirements for registration, reporting, and payment to promote compliance.
Interviewing & Negotiation Skills
Use interviewing techniques to gather information from customers. Formulate and ask direct, focused, and logically ordered questions.
Negotiate payment plans and evaluate full or partial payment options for satisfying unresolved liabilities.
Attention to Detail
Review financial records and identify assets that can be seized to satisfy the debt.
Organizes and prioritizes work, devoting adequate time and attention to individual tasks. Remains focused on tasks, working efficiently and handling interruptions appropriately.
Interpersonal Skills
Is approachable, works cooperatively with others, and contributes to group solutions through constructive feedback, ideas, and suggestions. Facilitates the open exchange of ideas and information.
Accepts personal accountability and is open to constructive feedback.
Recognizes and encourages the behaviors that contribute to teamwork (e.g., sharing information, sharing expertise, working together).

Nice To Haves

Bachelor's degree involving major study in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law, or a closely related field, AND
One year of experience in personal or corporate finance, law enforcement, adjustment of claims, collection of civil debts, or other directly related field.

Responsibilities

Investigates and locates delinquent taxpayers using database searches, the internet, and third party resources.
Takes collection action against non-compliant taxpayers, which can include tax warrants, bank/wage garnishments and revocation of business registration certificates.
Conducts fieldwork in-state and investigations on delinquent accounts at taxpayer places of business, job sites, and residences.
Continuously records contact histories and taxpayer information throughout entire process on appropriate agency systems.
Assists taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate.