RevOps Manager- Post Sales

Honeycomb.io

75d • $127,500 - $150,000

About The Position

Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! We are seeking a Revenue Operations Manager to join our team and play a pivotal role in driving the success of our Revenue Operations Team. This role will be instrumental in optimizing processes, improving data quality, and ensuring seamless integration across our GTM teams with a specific focus on post-sales operations including traditional customer success operations.

Requirements

• 5+ years in an operations and or strategy role focused on customer success and professional services.
• Strong analytical skills and experience working with data and metrics to forecast, identify customer patterns, and drive decision-making.
• Strong understanding of common customer success tools, such as CRMs (Salesforce, Gainsight) and BI tools (Mode, Sigma).
• Excitement and experience in building and implementing successful customer success & professional services strategies and programs.
• Excellent communication, interpersonal, and leadership skills.
• Experience working in a SaaS or software development environment.
• Proven ability to craft effective AI prompts and integrate AI tools into workflows to deliver measurable efficiency gains and business impact.

Nice To Haves

• Strong analytical skills.
• Experience in budgeting, forecasting, and gleaning insights from data.
• Strong understanding of B2B subscription software industry.
• Expert in analyzing large data sets to drive strategy and decision-making, including building spreadsheet models and leveraging business intelligence tools.

Responsibilities

• Implement post sales strategy, processes, and procedures to ensure a positive experience from initial sale all the way through to customer advocacy.
• Own and manage a framework for measuring and tracking post sales metrics and KPIs including NRR and GRR.
• Develop and maintain a comprehensive customer success playbook that outlines best practices, processes, and procedures for the team to follow.
• Utilize customer data to drive forecasting and predictive modeling, such as predicting customer churn and identifying upsell opportunities as well as measuring customer satisfaction and driving adoption.
• Work across the customer lifecycle from marketing to sales to customer success to ensure end to end holistic process and reporting is maintained.
• Manage professional services engagements, reporting, and resourcing including internal and external resources.
• Work with our systems and data teams to create a strategy for technology-enabled business processes leveraging AI, and automation tools.

Benefits

• A stake in our success - generous equity with employee-friendly stock program.
• It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience.
• Time to recharge - Unlimited PTO and paid sabbatical.
• A remote-first mindset and culture.
• Home office, co-working, and internet stipend.
• Full benefits coverage for employees, with additional coverage available for dependents.
• Up to 16 weeks of paid parental leave, regardless of path to parenthood.
• Annual development allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees