Returns Supervisor

COFREIGHT INC•Savannah, GA

just now•Onsite

About The Position

About Us: Unis accelerates logistics success with our Transportation Management System that offers unparalleled control, visibility, and adaptability. Unis strives in elevating our employees and operations toward new heights of excellence. As client’s partner with us, we focus on more than just a business relationship; it's an opportunity to unlock a world of value-added services that will enhance operational standards and elevate success by unifying our clients’ supply chain networks through superior technology, assets, and information services. 1st Shift: Position Summary The Returns Supervisor is responsible for overseeing all return logistics operations within the warehouse, ensuring efficient, accurate, and timely processing of returned goods. This role requires a strong understanding of 3PL operations, inventory control, and reverse logistics while managing a team to meet service level agreements (SLAs) and customer expectations.

Requirements

High school diploma or equivalent required; Associate’s or Bachelor’s degree in Supply Chain, Logistics, or related field preferred.
3–5 years of warehouse or logistics experience, with at least 1–2 years in a supervisory role.
Strong knowledge of reverse logistics and returns management processes.
Proficiency with Warehouse Management Systems (WMS) and Microsoft Office Suite.
Excellent leadership, communication, and organizational skills.
Ability to analyze data and implement process improvements.
Strong problem-solving skills and attention to detail.
Flexibility to work extended hours, weekends, or holidays as needed.
Ability to lift up to 50 lbs. and stand/walk for extended periods.
Comfortable working in a fast-paced warehouse environment.

Responsibilities

Supervise daily returns operations, including receiving, inspecting, sorting, and processing returned products.
Ensure compliance with client-specific return policies, quality control standards, and company procedures.
Manage and train return associates, providing leadership, coaching, and performance feedback.
Track, monitor, and report return trends, discrepancies, and root causes to improve processes and reduce return rates.
Collaborate with inventory control, customer service, and warehouse teams to reconcile product disposition (restock, refurbish, dispose, or return to vendor).
Maintain accurate system records for all returns in WMS (Warehouse Management System).
Ensure proper documentation and labeling for products being restocked or removed from inventory.
Develop and implement process improvements to increase efficiency, accuracy, and throughput.
Monitor safety practices within the returns area, ensuring compliance with OSHA and company safety standards.
Support the Operations Manager with staffing, scheduling, and resource allocation.