Returns Processor

Varsity Brands • OH

82d

About The Position

Varsity Spirit has an opportunity to join our growing organization as a full-time Returns Processor at our distribution center. The Returns Processor coordinates with Sales and Internal Departments to receive, evaluate, and process requests for returns, exchanges, and credits to determine the best option for our customers. This position enters remake orders and transactions and codes appropriately for scheduling and billing purposes.

Requirements

• Excellent verbal and written communication skills.
• Task oriented and self-motivated.
• Ability to meet required goals and deadlines.
• Must be detail oriented.
• Capable of working in a team environment, across multiple departments.
• Data Entry- Proficient keyboarding skill.
• Ability to multitask in a high pace environment.
• High School Diploma or equivalent required.
• Experience with Systems/Applications: Salesforce, OMS, AS400, PDM, PLM, Excel, Word.

Responsibilities

• Processing returns entered by Sales Reps through computer system.
• Processing resolution transactions in AS400 SAP system.
• Communication with internal departments or vendors as needed to ensure errors are not repeated with replacement order.
• Coordination of shipping to external locations for further inspection or alterations.
• Develop and maintain relationship with Sales and Accounting Teams for handling returns to full customer expectations.
• Coordinate return products from a variety of customers and locations with differing return shipment methods.
• Research root cause of issues relating to quality or incorrect product in order to enter returns.
• Answer Internal customer service emails from Sales Support and Customer Service.
• Special project involvement.

Benefits

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees