Returns Clerk

Joliet Staffing•Burr Ridge, IL

18h•$20 - $20•Onsite

About The Position

The Returns Clerk is responsible for processing customer returns, coordinating repairs and credits with vendors, and supporting shipping and warehouse operations. This role requires strong attention to detail, organization, and the ability to work across office and warehouse environments while maintaining accurate records and timely follow-ups.

Requirements

Detail-oriented with strong organizational skills
Ability to work in a structured and efficient manner
Previous warehouse experience required
Strong computer and typing skills
Effective written and verbal communication skills

Nice To Haves

Returns processing experience is a plus, but not required

Responsibilities

Inspect items returned from customers to verify condition, damage, or missing components
Report damages, discrepancies, and issues through Outlook
Process returns in the computer system and generate required reports
Create and process Purchase Orders for repair items
Box and ship items to vendors for repair or credit
Receive completed repairs from vendors and ensure accuracy
Package repaired items and ship them back to customers
Track, follow up, and resolve open and expired RMAs
Ship Amazon wheelchair orders and eBay parts orders
Assist with preparing products for Amazon replenishment
Provide backup support for shipping at a second shipping station during peak times
Serve as backup for scheduling LTL shipments, including creating BOLs, pallet labels, and related documentation
Cross-train and support other warehouse functions as needed, such as picking, packing, and packaging products for stock