Returns Associate

North40 Outfitters•Spokane, WA

2d•$17 - $19•Onsite

About The Position

Do you pride yourself on a job well done? Are you willing to give your best to every project? Our Store in Spokane, WA., West Location is looking for a diligent and reliable individual to join our team as a Returns Associate. As a part of our team, you will be responsible for the accurate and timely handling all aspects of the defectives/returns process and safeguarding company assets. This position reports to the Assistant Manager or Store Manager. If you are a loyal, conscientious individual who enjoys working within a team and are committed to doing a job well, we want to talk to you! Prior knowledge of the shipping/receiving process and understanding of farm store merchandise would be helpful. Come be a part of our team and be rewarded for your high quality work. We provide a fun and rewarding work environment, excellent benefits, a phenomenal employee discount, and competitive pay. Position is full-time; North 40 is proud to be an equal opportunity employer.

Nice To Haves

Prior knowledge of the shipping/receiving process and understanding of farm store merchandise would be helpful.

Responsibilities

Process defective returns that are sold through the check stand and returned to the store due to a defect by looking up the product using the vendor log and determining whether the product is a write-off or if the vendor needs to be contacted for return information.
Process damaged product that is on the floor but has not been sold by issuing an in-store credit return for those defective items; use vendor log to determine if defective product is a write-off or if the item will be returned to vendor.
Contact vendors for defective/credit items via phone, email and fax and ship defective products back to vendor when necessary.
Keep vendor logs updated by continually updating log as the information is received from vendors.
File returns/defective paperwork.
Send in repairs for customers for: Leatherman, Gerber, Fishing Rods, Firearms, and electric fence chargers.
Make sure return paperwork is properly completed when sending in repairs for customers and that repair/shipping cost is accurate by putting orders into POS so that cashiers can accurately ring the price at checkout.
Watch for and recognize potential theft, and take appropriate steps to prevent, report, or handle these situations.
Recognize safety and security risks and remedy the situation and alert proper personnel.
Recognize safety hazards to self, other employees and customers by performing duties accurately, safely and securely and alerting appropriate person to problems or risks.
Uses appropriate lifting techniques and abide by safety policy.
Input Stihl and Honda warranty paperwork by going directly to the Stihl and Honda site after a customer makes a purchase and inputting their warranty information.
Assist with processing E-com orders by printing orders, running them through POS, pulling and shipping orders directly from the Store and to the customer.
Assist with incoming phone calls and customer service as needed.
Backup cashier and receiver as needed.
Performs any other duties as directed or assigned by supervisors.