returns administrator

Randstad • Saint Louis, MO

384d • $45,760 - $52,000

About The Position

The Returns Administrator position at Randstad US involves managing the returns process for a growing team in the Maryland Heights area. This role requires strong order management and customer support skills, with a focus on ensuring high levels of service to both internal and external customers. The position is on-site and offers flexible hours within the first shift.

Requirements

• 3 years of experience in order management and customer support.
• Proficiency in ERP systems, preferably SAP.
• Excellent verbal and written communication skills.
• Proficiency in MS Excel for report creation and manipulation.

Responsibilities

• Work closely with internal departments such as Sales, Operations, Accounting, Customer Service, Technical Support, and Logistics.
• Help resolve open sales order and shipment issues.
• Ensure a high level of customer service is delivered to internal and external customers.
• Attend or manage weekly meetings with all parties to ensure quick closure to all RMAs.
• Responsible for the administrative portion of the returns process, including initial return validation, RMA creation in ERP system, approval coordination, and post RMA activity as needed.
• Work with warehouse to ensure/confirm that returned material is received into stock quickly and accurately.
• Coordinate stock buy back scrap process.
• Confer with outside carriers to resolve potential logistic issues.
• Effectively interpret and communicate information from ERP system.
• Manage multiple mailboxes and effectively resolve a high volume of customer emails.
• Utilize MS Excel for report creation and management.
• Review current processes on a regular basis and implement new processes as required.

Benefits

• Health insurance
• 401K contribution
• Incentive and recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED