Medtronic-posted 4 months ago
$52,800 - $79,200/Yr
Full-time • Mid Level
Memphis, TN
Miscellaneous Manufacturing

Medtronic is hiring in our Memphis Airways Distribution Center, where our employees are helping us deliver on the extraordinary. In this role, you will serve as the primary point of contact with the Medtronic Clinical team, ensuring all inbound and outbound orders are executed on time and in full while delivering a best-in-class, white glove service experience. This position acts as the dedicated liaison between the Distribution Center (DC) and Clinical stakeholders, fostering clear communication, proactive problem-solving, and seamless coordination. In addition to managing order execution, the role supports all DC activities, driving operational excellence, maintaining compliance with established processes, and reinforcing patient-first service standards. By balancing day-to-day order flow with strategic DC support, this position ensures flawless service delivery and builds trust across teams.

  • Processes product returned to distribution, including data entry, inspection of the product and packaging condition and disposition of the product.
  • Maintains a close working relationship with Customer Solutions and Business Units to ensure that the appropriate disposition is completed properly.
  • Serve as the main POC for the Clinical team, ensuring clear communication and issue resolution.
  • Manage and monitor order flow (inbound and outbound) to ensure OTIF execution.
  • Provide white glove service, proactively anticipating needs and resolving barriers to maintain patient first standards.
  • Partner with DC leadership and operational teams to support all DC activities, including escalations, compliance, and process alignment.
  • Track, review, and report on order performance, identifying trends, risk, and opportunities for improvement.
  • Coordinate with cross-functional teams (Clinical, Supply Chain, Quality, Transportation, Demo, etc.) to resolve discrepancies or delays.
  • Support implementation of process improvements and standard operating procedures to strengthen service delivery.
  • Uphold organizational values by ensuring safety, quality, and compliance in all actions.
  • Requires minimum of 8 years of experience.
  • Health, Dental and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement
  • Capital Accumulation Plan
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service