Return to Vendor Specialist - Full Time - Petaluma Distribution Center

FRIEDMANS HOME IMPROVEMENT•Petaluma, CA

1d•$18 - $23•Onsite

About The Position

The Return to Vendor Specialist (RTV) works as a centralized specialist in the Distribution Center (DC) for returned product from all retail locations. The RTV Specialist handles all the Company’s processing and sorting damaged or defective and/or returned merchandise, reducing salvage, and obtaining return authorizations from vendors in accordance with policy and procedures in a timely manner. The RTV Specialist will also assist with DC Warehouse needs.

Requirements

High school diploma or general education degree (GED)
At least one year's experience in a Warehouse environment or knowledge of home improvement products/building materials
A combination of education and experience that demonstrates the required qualifications and skills are acceptable
Working knowledge of Windows Office Suite (Word, Outlook, Excel)
Able to maintain an elevated level of output without sacrificing quality; initiative-taking to achieve optimal results and meet deadlines
Strong organizational skills, specifically time management and attention to detail
Adapt to changes in the work environment and effectively overcome roadblocks to achieve results
Give and welcome feedback from retail store teams, with the goal of developing a strong working rapport with others across all functions and departments
Timely resolution of Accounts Payable inquiries
Frequent communication with Retail, Merchandising teams and Accounts Payable
Work proactively and positively with a high-level of independence and motivation
Ability to manage multiple tasks, with a strong drive for continuous improvement
Openness and willing to learn from others
Ability to read, write and comprehend instructions and correspondence
Ability to effectively present information to customers, clients, and other Team Members of the organization.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to apply common sense understanding to carry out written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

Teams, Planner, and D365 knowledge desirable

Responsibilities

Separate merchandise into defective and non-defective categories
Safely operate forklift, pallet jack, hand truck or other Shipping & Receiving equipment to transfer and process merchandise for returns/shipments in accordance with safety standards
Manage the merchandise return process from beginning to end for each product in the Company’s online tracking system in accordance with vendor specifications and policies
Obtain Return Merchant Authorization (RMA) number from the vendor and prepare RTVs using procedural guidelines
Work closely with Sales Support and Logistics teams in retail locations to ensure seamless delivery of merchandise returns to Distribution Center for processing
Handle all special shipping arrangements as needed
Follow standard operating procedure (SOP) for all field destroy
Anticipate contingencies and adapt to changes with solution-based problem solving
Identify areas for improvement in lifecycle of RTV product and make constructive suggestions for improved processes
Communicate discrepancies between system data and product model numbers to appropriate support partner
Communicate with credibility and confidence, partner and respond appropriately and tactfully in all situations with internal partners
Maintain high standards of integrity with customers, vendors, and coworkers; uphold Company values
Respond promptly to customer needs, recognizing customer service as a critical factor in the Company’s success
Fulfill responsibilities to a successful conclusion; utilize available resources to achieve results
Forklift, electric pallet jack, and stock chaser certifiable
Regular and predictable attendance
All other duties as assigned