Return Order/Warranty Adminstriation Specialist
About The Position
Elevate Customer Success as our next Return Order Management & Warranty Representative! Ready to make a tangible impact on global industries using cutting-edge technology? Trimble is looking for a passionate problem-solver like you to investigate and resolve complex claims, ensuring our customers receive the world-class support they deserve while collaborating with diverse internal teams to drive operational excellence. What Makes This Role Great: In this role, you will be at the forefront of resolving critical customer disputes and claims, directly influencing customer loyalty and shaping the future of our Global Administrative Team's operational efficiency.
Requirements
- You have 2-5 years of experience in claims management, order administration, sales support, or accounting.
- You are a natural communicator with a proven talent for building internal relationships and conveying a positive, service-oriented attitude.
- Strong organizational skills with a high degree of accuracy in data entry and complex problem-solving.
- Proven ability to prioritize tasks and meet deadlines in a fast-paced, evolving business environment.
Nice To Haves
- Experience with top-tier Enterprise Resource Planning (ERP) systems or Salesforce CRM.
- Educational background in Business Administration, Finance, Software Delivery, or Supply Chain Management.
- Proficiency with Google Workspace, Microsoft Office, or Data Load tools.
Responsibilities
- Spearhead the investigation and resolution of diverse customer disputes related to product quality, billing, and shipping with a professional and empathetic approach.
- Partner cross-functionally with Sales, Product Management, and Finance to gather insights and co-create creative solutions for complex customer concerns.
- Drive continuous improvement by identifying recurring issues and providing strategic feedback to management to enhance global service processes.
- Own the documentation and lifecycle of customer interactions within our CRM, ensuring transparency and accuracy for internal audits and system enhancements.
- Act as a key contributor to special projects, including testing scenarios for internal system innovations and advanced software applications.
Benefits
- Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
- Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
- If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
