Return Merchandise Authorization Specialist

Diversitech • Queensbury, NY

70d

About The Position

The primary responsibility of the Return Merchandise Authorization (RMA) Specialist is to analyze product returns in alignment with both the company's and vendor's warranty policies to deliver effective customer service solutions. Responsibilities include receiving and processing customer returns, which involves inspecting, verifying quantities, and assessing the condition of returned items. Additionally, the specialist is tasked with identifying damages, issuing credits, restocking products, and managing materials that need rework.

Requirements

• High School Diploma/GED
• 0 – 3 years of experience in a manufacturing or distribution environment
• Certification in forklift, overhead crane, and rigging operation or willingness to obtain certification within 90 days of hire date
• Intermediate experience utilizing Microsoft Office Suite
• Experience working in a fast paced, high-volume work environment, whether individually or within a team
• Eagerness to acquire new skills
• Proactive 'self-starter' with a strong attention to detail, organization, and urgency
• Exceptional communication skills, both verbal and written, for effective interaction with colleagues and the delivery of exceptional customer service

Nice To Haves

• Knowledge of the RMA process
• Knowledge of lighting and electrical components

Responsibilities

• Unloads, counts, stacks, and organizes returns efficiently.
• Performs monthly disposition activities (return, disposal, closeout) for RMAs, including physical inventory return for most tile shipment returns.
• Regularly reviews and follows up on pending or missing RMAs using the RMA system daily.
• Fosters daily communication with technical and operations teams regarding the status of pending RMAs through standard reports.
• Analyzes data and presents findings to relevant departments.
• Enters return credits promptly.
• Contacts vendors via phone or computer for RMA-related inquiries.
• Assists with unloading trucks and deliveries, ensuring timely sorting and stocking of receivables.
• Maintains an accurate return log.
• Conducts material reworking when needed.
• Performs other duties as assigned.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 501-1,000 employees