Return Goods Handler

Benco Dental Supply Company • Pittston, PA

345d

About The Position

This hourly role is responsible for processing credits for returned merchandise, service credits, manufacturer coupons and rebates, as well as processing vendor claims.

Requirements

• Education: HS diploma/GED
• Experience: At least one year in a warehousing position
• Skills needed: Ability to communicate effectively; strong internal customer service and telephone/email skills; strong organizational skills; ability to multi-task, attention to detail; previous computer and inventory control experience preferred; ability to lift 50 lbs.

Responsibilities

• Opens all packages returned by shipping companies within a 24 hour period and those returned via showrooms within a 48 hour period.
• Enters returns authorization numbers into computer for merchandise received.
• Accurately researches merchandise if no paperwork is found with items, to locate item number and warranty information.
• Ensures quality standards - Tags stock merchandise and parts with correct item number and location, to be returned to stock.
• Thoroughly checks all items that are to be put back into stock including expiration dates, complete packaging, and appearance.
• Effectively and accurately monitors inventory transactions for expired and pick error returns.
• Monitors and communicates returns that do not conform to the norm i.e. large quantity.
• Accurately completes credit for non-stock and defective merchandise, parts, and small equipment.
• Provides Inventory Control department with the correct inventory adjustments by completing daily adjustment form.
• Accurately processes transfers from Distribution Centers to correct inventory discrepancies.
• Accurately processes transfers from Equipment Coordinators to Distribution Center.
• Returns all no credit value items which are non-reusable, expired, or incomplete according to No Credit Value policy.
• Accurately processes credits for non-stock special order items based on manufacturer return policies.
• Accurately researches all RGA items returned from the warehouse, on a daily basis, and use necessary steps to return it back to the warehouse for stocking.
• Assists in educating new associates from other departments as to the department's function.
• Performs other duties as assigned to support the efficient operation of the department and company.

Benefits

• Excellent Compensation Packages
• Medical, Dental and Vision Benefits Effective on Day 1
• 401k Package Effective Day 1
• Paid Time Off Program and Profit Sharing
• Associate Discounts and Community Giveback Programs
• College Tuition Savings Program
• Caring Family Culture Toward all Associates
• Certified as a FORTUNE Great Place to Work
• Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

What This Job Offers

• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED