Return Agent - BDL Airport

Enterprise • Windsor Locks, CT

11d • $19 - $22 • Onsite

About The Position

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. The pay for this position starts at $19.00 / hour, with the opportunity to earn annual merit increases based on performance. The current maximum pay for this position is $21.90 / hour. This is a Full-Time position, located at National/Alamo servicing Bradley International Airport (BDL) at 180 Schoephoester Rd., Windsor Locks, CT 06096. Fantastic Benefits & Perks, which include: Generous Paid Time Off Paid Holidays Paid Volunteer Day Employee Rental discounts & vehicle purchase discounts which extend to Friends & Family Retirement savings plan including 401k with matching profit sharing Training and development Education assistance Medical & Prescription Coverage Dental Coverage Vision Coverage Flexible Spending Accounts Health Savings Accounts Life Insurance Long Term Disability Employee Assistance Programs PerkSpot Discounts Travel Assistance Schedule: Sunday 10:00a-6:30p Monday 10:00a-6:30p Tuesday 10:00a-6:30p Wednesday OFF Thursday OFF Friday 10:00a-6:30p Saturday 10:00a-6:30p

Requirements

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service, retail or administrative support experience
• Must have a valid US driver's license
• Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related incidents on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work up to 40 hours a week and one the following shift/schedule: F riday- Tuesday 10:00a-6:30p ; Wednesday/Thursday: OFF

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings.
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Benefits

• Generous Paid Time Off
• Paid Holidays
• Paid Volunteer Day
• Employee Rental discounts & vehicle purchase discounts which extend to Friends & Family
• Retirement savings plan including 401k with matching profit sharing
• Training and development
• Education assistance
• Medical & Prescription Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Accounts
• Health Savings Accounts
• Life Insurance
• Long Term Disability
• Employee Assistance Programs
• PerkSpot Discounts
• Travel Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees