Return Agent - Denver Airport

Enterprise Mobility • Denver, CO

392d • $45,760 - $50,523

About The Position

The Full Time Return Agent at Enterprise Mobility is responsible for providing exceptional customer service during the rental car return process. This role involves greeting customers, processing returns, and ensuring a smooth and efficient experience for all clients at the National/Alamo Rental location at Denver International Airport. The position offers a competitive hourly wage with performance-based incentives and opportunities for career advancement after six months of employment.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have at least 6 months customer service experience in a fast-paced environment.

Nice To Haves

• Experience working late evenings and weekends preferred.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customers to check for personal belongings.
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Complete return transactions with 100% accuracy.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.

Benefits

• Career path available after 6 months of employment with performance (additional $1 / hour)
• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
• Tuition Reimbursement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed