Return Agent - Denver Airport

Enterprise Mobility-posted about 1 year ago
$45,760 - $50,523/Yr
Full-time • Entry Level
Denver, CO
Professional, Scientific, and Technical Services
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The Full Time Return Agent at Enterprise Mobility is responsible for providing exceptional customer service during the rental car return process. This role involves greeting customers, processing returns, and ensuring a smooth and efficient experience for all clients at the National/Alamo Rental location at Denver International Airport. The position offers a competitive hourly wage with performance-based incentives and opportunities for career advancement after six months of employment.

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customers to check for personal belongings.
  • Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal.
  • Thank customers using the prescribed dialogue.
  • Complete return transactions with 100% accuracy.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Must be at least 18 years of age.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol related conviction on driving record in the past 5 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must have at least 6 months customer service experience in a fast-paced environment.
  • Experience working late evenings and weekends preferred.
  • Career path available after 6 months of employment with performance (additional $1 / hour)
  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development
  • Tuition Reimbursement Opportunities
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