Retrieval Operations Manager
About The Position
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. What We’re Looking For: We are seeking a hands-on, data-driven Manager to join our Vendor Retrieval Operations team. This role will manage day-to-day execution across approximately 30 vendor relationships, balancing people leadership with continuous improvement and translating volume and performance data into clear priorities for our supervisors and vendor support team. This leader will drive KPI performance, support vendor and automation initiatives, and ensure inventory stays healthy while turning operational trends into practical actions for the team. We are interested in an individual who can develop relationships with leadership across our vendor partners and serve as a trusted escalation path when needed.
Requirements
- Bachelor’s degree in a related field or equivalent practical experience.
- 4+ years of related professional experience, including at least 2 years in a people leadership or supervisory role.
- Working knowledge of provider record retrieval processes.
- Experience leading frontline, production-based operations with close involvement in daily execution.
- Demonstrated ability to coach, develop, and retain high-performing teams.
- Strong organizational, problem-solving, and decision-making skills with attention to detail.
- Ability to balance accountability with empathy, particularly during high-volume or high-pressure periods.
- Collaborative leadership style with strong interpersonal and communication skills.
- Comfort prioritizing and adapting in a fast-paced, team-based environment.
- Experience using data to guide decisions, manage KPIs, and set operational priorities.
- Proven track record driving process improvements and supporting change adoption.
- Ability to delegate effectively while setting clear expectations and maintaining oversight.
- Proactive approach to identifying risks and addressing issues early.
- Flexibility to work outside standard hours as needed and travel up to 10%.
Nice To Haves
- Experience in healthcare insurance, risk adjustment, or healthcare/health IT environments preferred.
Responsibilities
- Lead daily retrieval operations, ensuring teams hit quality, turnaround time, and productivity goals.
- Monitor queues, volumes, and workflow health, adjusting plans as conditions change.
- Own execution during busy periods, escalations, and unexpected challenges to ensure continuity of operations and timely delivery.
- Keep inventory moving by setting clear priorities and delegating execution through the team, proactively flagging risks early before they escalate.
- Manage and support team members with a strong emphasis on coaching, vendor performance management, and career development opportunities.
- Provide regular feedback through one-on-ones, side-by-side coaching, and ongoing check-ins.
- Foster an environment where expectations are clear, support is accessible, and team members are positioned for success.
- Partner on hiring, onboarding, and training to build strong, engaged teams.
- Use performance data and team feedback to identify opportunities to improve operational effectiveness.
- Support process changes, system updates, and new workflows by guiding teams through adoption.
- Share best practices to improve consistency and efficiency in day-to-day operations.
- Support translating improvement ideas into practical, sustainable changes.
- Serve as an operational point of contact for assigned clients and internal partners.
- Communicate clearly and proactively with stakeholders about performance and priorities.
- Work closely with cross-functional teams such as Business Intelligence, Product, and Client Success.
- Participate in projects and working groups that support the advancement of retrieval operations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
