Retirement Specialist I

State of Nebraska•Lincoln, NE

66d

About The Position

Are you tired of working weekends and holidays? Do you have a passion for helping others? Or maybe you are looking to start your career? If so, then you might just be the candidate to join our seven-person Member Services team at the Nebraska Public Employees Retirement Systems (NPERS)! We are looking for someone that has a passion for helping others and for learning. Our small Member Services team provides information, education, and direction for our plan members regarding their retirement accounts. We administer seven different retirement plans so you'll always be learning something new! And if you are someone who likes to stay busy in a fast-paced environment, you will fit right in with our team. Not only does this position help other public servants, but it also offers great benefits! Here at NPERS, you'll receive 13 paid holidays, have your retirement contributions matched at 156%, and have 79% of your medical insurance premiums covered by your employer. You can earn up to 12 days of paid sick leave and 12 days of paid vacation in your first year. Do you have student loans? We are also a qualifying employer for the Public Service Loan Forgiveness Program (PSLF). Please refer to the Benefits link for more information on benefits offered to State of Nebraska employees. Don't hesitate and apply today! To find out more about NPERS, please visit our website at npers.ne.gov. Work schedule: M-F, 8-5 Hiring rate: $17.716 per hour

Requirements

One or more years of coursework, training and/or experience in office support/secretarial support functions including typing duties and one years experience as a Retirement Specialist Trainee or working in a similar capacity calculating benefits and providing customer service to benefit recipients about retirement plan guidelines.
Possess good reasoning skills
Knowledge and/or experience with Microsoft Office Suite products (Word & Excel)
Knowledge of general math and enjoy working with numbers
Ability to perform math calculations
Ability to communicate effectively
Ability to have regular attendance and punctuality
Ability to interact with persons of varying degrees of understanding, regarding the retirement plan(s)
Ability to interact for extended periods of time using empathy, tact, and courtesy, when communicating with members, co-workers, and the public, in person and over the phone
Ability to maintain positive internal and external relationships

Nice To Haves

Experience in a Call Center or similar setting.
Strong skills in math, spreadsheets, written and oral communication, grammar, and spelling.

Responsibilities

Respond to inquiries from retirement plan members, pertaining to their accounts, mainly over telephone, but also in writing and in-person.
Conduct one-on-one office visits with members either in-person or virtually.
Respond to inquiries regarding retirement plan laws, agency policies and procedures, and pending legislation.
Report and explain the workflow for existing written requests and processes to callers.
Access online records to research and respond to member requests or calculate benefit estimates.
Process member requests for information and other miscellaneous requests.

Benefits

Here at NPERS, you'll receive 13 paid holidays, have your retirement contributions matched at 156%, and have 79% of your medical insurance premiums covered by your employer.
You can earn up to 12 days of paid sick leave and 12 days of paid vacation in your first year.
We are also a qualifying employer for the Public Service Loan Forgiveness Program (PSLF).
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.

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