Retirement Specialist I - Refunds Team

State of Nebraska • Lincoln, NE

15h • $18

About The Position

Would you like the opportunity to join a small team of great communicators, and even better collaborators, serving public employees across the state of Nebraska? If so, you may have found your new home at the Nebraska Public Employees Retirement Systems (NPERS), as a Retirement Specialist I, on our four person Refunds Team. Under general supervision, this Retirement Specialist I position processes distributions, including refunds, and calculates annuity benefits, according to the Nebraska Retirement Statutes; functions collaboratively to problem-solve with their team and manager; works closely with our records keeper and their software system; prepares written correspondence to members and reporting agents; and performs related work as assigned. Not only does this position help other public servants, but it also offers great benefits! Here at NPERS, you’ll receive 13 paid holidays, have your retirement contributions matched at 156%, and have 79% of your medical insurance premiums covered by your employer. You can earn up to 12 days of paid sick leave and 12 days of paid vacation in your first year. Do you have student loans? We are also a qualifying employer for the Public Service Loan Forgiveness Program (PSLF). Please refer to the Benefits link for more information on benefits offered to State of Nebraska employees. Don’t hesitate and apply today! To find out more about NPERS, please visit our website at npers.ne.gov. Work schedule: M-F, 8-5

Requirements

• At least one year of coursework, training, and/or experience in office support functions, including providing customer service, and/or experience providing service to recipients about benefit plan guidelines.
• Any equivalent combination of education and experience will be considered.
• Possess good reasoning skills
• Knowledge and/or experience with Microsoft Office Suite products (Word & Excel)
• Knowledge of general math and enjoy working with numbers
• Ability to perform math calculations
• Ability to communicate effectively
• Ability to have regular attendance and punctuality
• Ability to interact with persons of varying degrees of understanding, regarding the retirement plan(s)
• Ability to interact for extended periods of time using empathy, tact, and courtesy, when communicating with members, co-workers, and the public, in person and over the phone
• Ability to maintain positive internal and external relationships

Nice To Haves

• Experience processing retirement plan refunds, annuities, and/or other retirement distributions.
• Experience composing and conducting business correspondence and communications.

Responsibilities

• Process retirement plan distributions.
• Process regular retirements in the State and County plans, including validating applications, calculating, and auditing benefit calculations.
• Enter and audit distributions for the Deferred Compensation Plan (DCP).
• Enter and audit refunds for all retirement plans.
• Respond to and request information from plan members and employer reporting agents via written and verbal communication.
• Verify service credit and salary information utilizing multiple software systems.
• Calculate purchase of service and military service.
• Prepare QDROs, by splitting accounts and calculating estimates for the member and the alternate payee.
• Prepare necessary information for Board review on applicants seeking Disability retirement.
• Respond to member inquiries regarding plan laws, agency policies and procedures, and pending legislation for the Public Employees Retirement Systems.
• Explain the workflow processes for members and reporting agents.
• Disseminate tax information and respond to additional questions from members.
• Process member requests for information and other miscellaneous requests.
• Additional duties related to retirement processes may be assigned.

Benefits

• 13 paid holidays
• retirement contributions matched at 156%
• 79% of your medical insurance premiums covered by your employer
• up to 12 days of paid sick leave and 12 days of paid vacation in your first year
• qualifying employer for the Public Service Loan Forgiveness Program (PSLF)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed