Retirement Services Application Support Consultant - OMNI

Voya Financial • Windsor, CT

81d • $114,450 - $143,060

About The Position

Voya US is seeking a skilled and motivated Application Support Consultant with expertise in Omni Plus, OMNI script, Linux, COBOL, SQL, and Oracle Database to join our dynamic IT team. You will play a pivotal role in the managing a development team and maintenance of our software applications, including web-based solutions and database systems. You will work closely with cross-functional teams to analyze, design, develop, and support software solutions that meet our business needs.

Requirements

• Bachelor’s Degree or equivalent in Computer Science, MIS, Engineering or a directly related field, or relevant work experience.
• 5.5 to 9 years of complex (multi-tiered) software development experience.
• Required Skill: Omni Plus, Omni script, Linux, Cobol, and SQL.
• Technical knowledge in one or more programming languages and development tools.
• Hands-on experience in debugging & enhancement of Cobol, Linux Shell script, OmniScript programs.
• Experience with DevOps and version control tools like Git.
• Writing well designed, testable, efficient code.
• Hands-on experience with Service now tool and ITSM process.
• Ability to handle multiple tasks and collaboratively work as a team member.
• Knowledge on production support and production incident trouble shooting skills.
• Experience in managing offshore resources and delegating work assignments.

Nice To Haves

• Basic understanding in US Retirement Services domain specially in Defined Contribution business like 401(k), 403(b), 457, IRA plans etc.
• Basic understanding of OmniPlus & Omni Admin Web application with high level functional features.
• Flexibility to work in rotational night shifts and rotational weekends.
• Experience in production support area with the ability to handle critical issues, multi-task, delegate, communicate to all levels of management and business operations in a professional and timely manner.

Responsibilities

• Design, code, test, and maintain software applications using OMNI Scripts, COBOL, Linux Shell Scripts, SQL, and Oracle Database technologies.
• Collaborate with team members to integrate COBOL components seamlessly into larger applications and projects.
• Utilize expertise in Linux and UNIX environments to debug, enhance and deploy COBOL, Linux Shell script, Omni Script programs.
• Manage Oracle Database solutions, including writing SQL queries and stored procedures.
• Provide Production Support, monitor batch for job abends and resolve them with minimal assistance.
• Enhance existing systems by analyzing business objectives, preparing an action.
• Work on Incident, Service Requests and Changes to execute them within SLA.
• Execute Application Health Check and accurately report the status to all stakeholders.
• Maintain clear and organized documentation of software code, specifications, and user manuals.
• Ability to problem solve application issues quickly and successfully within SLA’s.
• Ability to complete analysis and provide root causes to business and all levels of management.
• Work with offshore team to ensure production jobs are completed successfully and status updates are provided.
• Influences and clearly relates technical alternatives to business objectives, using effective communications with customers and stakeholders.
• Understands business impacts when production issues occur and completes the tasks required by working OT if required and/or hand-off to the offshore team.
• Provides training and guidance to offshore team members as needed.
• Provides support for application maintenance work.
• Running cycles production/lower environments.
• Fixing abends.
• Fixing vulnerabilities.
• Providing audit support.
• Completing ticket assignments.
• Attending meetings.
• Learning new code changes from project team.
• Working with CID-Oncall support.
• Quick response time.
• Meeting SLA’s.
• Other duties as assigned.
• Meet target of 98%-100% of SLA’s for stability.
• Ability to work with clients/vendors if issues with files.
• On-call 24/7 based on rotation schedule and expertise.
• Participate in annual DR Test by reviewing DR Plan, providing support during DR exercise and ensuring test is completed within the change window.
• Ensure deployment of code changes follow proper channels through Clearcase and that all changes are completed within the change window.

Benefits

• Health, dental, vision and life insurance plans.
• 401(k) Savings plan – with generous company matching contributions (up to 6%).
• Voya Retirement Plan – employer paid cash balance retirement plan (4%).
• Tuition reimbursement up to $5,250/year.
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree