Retirement Plan Payment Specialist

Blue Ridge Associates • Maple Grove, MN

154d • $20 - $24

About The Position

As a Retirement Plan Payment Specialist, you’ll play a critical role in ensuring that retirement plan participants receive their benefit payments accurately and on time. Your work supports both the technical and personal side of plan administration — helping employees access the savings they’ve worked hard to build.

Requirements

• 3+ years of customer service experience
• Bachelor's degree preferred (ideally with a concentration in Accounting, Finance, Math, Economics, or Statistics)
• Provide quick and timely customer service
• Comprehend and explain complex information to others
• Aptitude in accounting and math
• Must be able to quickly address, research, and solve problems
• Meet deadlines and manage dynamic workloads
• Demonstrate enthusiasm for learning and professional development
• Maintain excellent organizational skills
• Successful completion of a background check

Responsibilities

• Respond to questions from clients and referral sources in a timely manner
• Be an advocate for Blue Ridge Associates in all interactions
• Accurately interpret plan documents to determine eligibility for participant transactions (e.g. loans, distributions, QDROs, etc.)
• Intake, review, process, and complete transactions in a timely manner
• Enter distribution information on required tracking lists and software (e.g. 1099-R, internal checklists, etc.)
• Calculate, prepare paperwork for, and process Required Minimum Distributions
• Coordinate with other service providers (e.g. financial advisor, investment company, CPA, payroll, actuary, etc.)
• Continually develop and increase knowledge of retirement plan rules and regulations (attend webcasts, department meetings, pursue credentials, continuing education, etc.)
• Review team member’s distributions for accuracy
• Send required notices and distribution packages
• Process mandatory distributions
• Set up automatic rollovers for eligible participants
• Assist with requests from other members of the Blue Ridge Associates team
• Identify opportunities for improvements to our company
• Participate in working groups to enhance the organization’s work product and internal processes
• Maintain the company’s tools and resources (e.g., company intranet, databases, etc.)
• Contribute to changes that positively impact the organization
• Perform other tasks and projects assigned

Benefits

• Competitive salary & comprehensive benefits (medical, dental, vision, life, disability)
• 401(k) with company match + HSA with contribution
• Generous PTO for parental leave, vacation and holidays
• Support for certifications, professional development, and industry association dues
• A strong team culture with virtual and in-person events, volunteer opportunities, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree