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The Retirement Customer Service Representative 3 (CSR3) at the University of California Office of the President plays a crucial role in providing exceptional customer service to employees transitioning into retirement. This position involves responding to a high volume of inquiries regarding pension, retirement, and health benefits, ensuring accurate and timely information is delivered to clients and internal partners. The CSR3 is expected to contribute to departmental goals, maintain compliance with policies, and participate in quality assurance evaluations to enhance service delivery.