Retirement Customer CARE Specialist

OPOC.us•Worthington, OH

18d•$18 - $20•Onsite

About The Position

OPOC.us (One Point of Care) is seeking a full-time Retirement Customer CARE Specialist to join our Third-Party Administration team in our Worthington, OH location. We are looking for a positive, high-energy individual who is client focused and enjoys working in a team environment. Duties include assisting clients with understanding and navigating retirement plan offerings, reviewing, and tracking distribution requests, and responding to a wide range of inquiries. The ideal candidate will have excellent oral and written communication skills, a keen attention to detail, the ability to remain calm and supportive in all situations, and resilience and flexibility when managing the day-to-day tasks needed to support our commitment to improving lives through innovation in research, education, and service. If you have a commitment to excellent customer service and a willingness to go above and beyond for our clients, we would love to meet you!

Requirements

Ability to maintain a positive, empathetic, calm, and professional attitude under all circumstances.
Computer literacy.
Excellent written and verbal communication skills, externally as well as internally.
Attention to detail and problem-solving skills.
Strong organizational skills and the ability to document and maintain records of client interactions and transactions.
Prior experience in service-related industry a plus.