Retirement Case Administrator

Conduent HR Services, LLC

3d • Remote

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

As a Retirement Case Administrator, you’ll be part of a supportive, high-performing culture that values excellence, accountability, and individual contributions. In this role, you’ll provide elevated service to our members and make a real impact on their benefits experience.

Requirements

• Previous call center experience
• Retirement/pension knowledge preferred
• Strong written and verbal communication skills
• Attention to detail
• Must be able to successfully complete a background check and drug screening
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router

Nice To Haves

• Retirement/pension knowledge preferred

Responsibilities

• Administrators will be assigned retirement cases daily and will log them
• Make a 10-day courtesy call to ensure participant receives pension package
• Offer to assist participant with completing pension package
• Set expectations for payment processing
• Responsible for cases from beginning to end when first payment is processed
• After payment processes, administrator will close the case

Benefits

• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed