Retirement Benefit Counselor

MoDOT & Patrol Employees' Retirement System • Jefferson City, MO

1d • $55,000 • Hybrid

About The Position

As a Retirement Benefit Counselor , you’ll be the trusted guide for our members as they navigate their retirement options. You’ll provide personalized counseling, resolve complex benefit questions, and help members make informed decisions about their future. Beyond one-on-one meetings, you’ll lead engaging seminars and webinars across Missouri, empowering members with knowledge and confidence.

Requirements

• Strong ability to interpret and apply complex rules and regulations
• Excellent communication skills—both one-on-one and in group presentations
• Proficiency in Microsoft Office (especially PowerPoint)
• Ability to learn new technology and manage multiple priorities
• Exceptional customer service and interpersonal skills
• Integrity, ethics, and confidentiality
• Valid driver’s license and ability to lift up to 20 lbs. for presentation equipment

Nice To Haves

• Bachelor’s degree from an accredited institution
• 3+ years of experience in benefits administration, customer relations, insurance, or related fields (Equivalent experience may substitute for formal education on a year-for-year basis)

Responsibilities

• Provide comprehensive counseling on pension benefits and retirement options
• Interpret statutory and contractual provisions to determine eligibility and benefit amounts
• Verify documentation, calculate benefits, and audit final calculations for accuracy
• Represent MPERS at seminars, orientations, and statewide events
• Develop and update educational materials (workbooks, presentations, webinars, online courses)
• Coordinate annual seminar and webinar schedules

Benefits

• Competitive Pay – Starting salary of $55,000+, with additional consideration for relevant experience.
• Beautiful Work Environment - All MPERS employees enjoy a private office with a window in our newly renovated building just steps away from the Jefferson City Greenway Trail System.
• Outstanding Benefits Package – Including health, dental, vision, and life insurance.
• Generous Retirement Plan – You’ll help others plan for retirement while securing your own.
• Paid Time Off & Holidays – Enjoy a healthy work-life balance with vacation and personal time and 13 paid holidays.
• Remote Work - After an initial training period this position may be eligible for a hybrid remote work schedule.
• Professional Development – Access to training, seminars, and growth opportunities.
• Collaborative Culture – Work in a small, supportive team where your contributions matter.
• Mission-Driven Work – Make a positive impact on thousands of Missourians every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level