Retention Specialist - Remote - CA Only

Race Communications

1d • $22 - $25 • Remote

About The Position

The Retention Specialist is a team player with integrity and an ability to lead by example. A successful Retention Specialist will stay on track with goals and KPIs while providing an excellent support experience for our customers. The Retention Specialist will develop and implement strategies to enhance customer retention, fostering long-term relationships through proactive engagement, personalized solutions, and exceptional service delivery.

Requirements

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED or equivalent combination of education and experience is required
• Customer service support experience or experience in Sales is preferred
• Familiarity with CRM systems and practices required
• 2-3 years of experience in customer service, retention, or a related field, preferably in the telecom industry
• Familiarity with telecom products, services, and technology, and the commitment to stay up-to-date with industry developments and trends
• Proficiency in using customer service software, such as CRM systems, call center software, and ticketing systems
• Flexibility to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication

Nice To Haves

• Bilingual communication skills are considered a plus, particularly when serving diverse communities

Responsibilities

• Develop and implement strategies to enhance customer retention
• Foster long-term relationships through proactive engagement
• Provide personalized solutions
• Provide exceptional service delivery

Benefits

• 100% Company-Paid Medical and Dental Benefits
• Free Fiber Internet Service
• Competitive base salary
• Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
• Free fiber internet service for all employees living in our service area
• A culture built on integrity, mutual respect, and a shared purpose

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees