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The Retention Specialist at Delta Defense, LLC plays a crucial role in maintaining and enhancing member relationships for the U.S. Concealed Carry Association (USCCA). This position focuses on addressing member concerns, demonstrating the value of USCCA membership, and implementing strategies to foster member retention. The role requires a blend of empathy, professionalism, and assertiveness, aimed at helping members feel secure and valued while supporting the mission of the USCCA.