Retention Sales Specialist

Blades Of Green And B.O.G. Pest Control•Coppell, TX

32d

About The Position

POSITION SUMMARY: The customer retention specialist is a member of the customer success team whose responsibility includes reducing customer churn by solving customer problems and using innovative ways to retain existing customers. The customer retention specialist has the specific responsibility to reduce customer churn and mitigate lost revenue by retaining existing customers.

Requirements

Sales Aptitude
Excellent communication skills
Attention to detail
Polished high energy
Friendly and dedicated to providing great customer service
Ability to prioritize, multi-task and work independently and as part of a team
Encourage a positive team atmosphere & willingness to help others

Responsibilities

Communicating with customers and support staff
Collecting data about customer service trends
Recording and responding to customer complaints
Developing strategies to retain customers
Measuring key performance metrics related to churn and retention efforts

Benefits

Competitive pay and comprehensive benefits package
Competitive pay - Life is expensive! We believe in paying well
Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career - we promote from within!
Do you want to work with your friend? We offer a referral bonus!
Affordable health care packages that include medical, dental, vision and life insurance
401K, 6 Company Paid Holidays, Paid Vacation (accrue .025 hours for every hour worked, up to 40 hours per week - up to a maximum of 1 week of vacation in your first year)
Fun team celebrations year-round!
Ability to earn a flexible schedule based on performance!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.